Returns: Because all products are manufactured custom for your order, returns are not accepted. In some cases, where merchandise could be resold to another party, returns may be considered (prior authorization is required). We will not accept any returns on custom size products. Please contact our Customer Service Department at 1-800-577-5920 to discuss a return. Do not send back merchandise without prior authorization or it will be refused.
If a return is authorized (merchandise returned without an authorization will be refused):
• A 25% restocking charge will be applied.
• Once the return has been received we will issue a credit for the product total only. Freight charges will not be refunded.
• Any credits issued are for merchandise only (no cash refunds will be made), and must be used within six (6) months of date issued.
• We will send a return authorization form and label. The form must be must be included inside the box and the label attached to the outside of the box. The product must be repackaged as it was originally delivered.

New Accounts: All initial orders will be shipped by credit card or prepaid. We accept Visa, MasterCard, Discover, and American Express. Net Thirty (30) day terms are available after the first order to companies with a satisfactory credit rating. After your initial order you may request a credit application for an open account. Please allow two (2) weeks for a response to your request.
Please click here for Credit Application: Credit Application

Credit Card Orders: Orders being paid for by a credit card will be charged when the order is placed to verify credit card information. Any declined card orders will be cancelled. Orders over $2,500 from customers without an established account of at least 6 months will be contacted for account verification.

Minimum Order: One-hundred dollars ($100). Orders under $100 will be assessed a fifteen dollar ($15) service charge. No orders under $50.00 will be accepted, for smaller orders visit Frame Place.com.

Rush Order: Order will be shipped within three (3) business days of receipt. Rush orders are subject to a minimum fee of twenty-five dollars ($25) or 10% of the order total which ever is greater. Availability of the rush service is dependant upon current production volume. Please call for availability and details.

Prices: Listed at wholesale cost on price list. Prices subject to change without notice.

Taxes: Consumer/Purchaser is responsible for any State, County, City, or Municipal Consumer Use Tax. Multi-state Tax Exempt form.

Headers: Frame header selection may vary from pictures shown in catalog.

Cancelled Orders: Orders may not be cancelled anytime after production of the order begins.

Shipping: All orders are shipped via UPS, Fed Ex, USPS, or Truck F.O.B. Cincinnati, OH 45246. All P.O., APO, FPO boxes will be shipped via Priority Mail Insured. Freight charges for zone 5 which includes, but is not limited to all non-US shipments, P.O., APO, FPO, Hawaii, Puerto Rico and District of Columbia orders will be billed actual freight at time of shipping. All C.O.D. orders over $500.00 will have a separate C.O.D. tag per box. Orders requiring LTL shipping and/or require lift-gate delivery, inside delivery, residential delivery, or that include Oversize Frames may be subject to additional freight costs.

Returned Checks: Returned or NSF checks will result in your account being placed on a prepaid or credit card status only. A forty dollar ($40) service charge will be assessed for each returned check.

Claims: If damage has occurred and you feel that it was due to mishandling by the freight carrier, please contact Customer Service at 1-800-577-5920 to advise immediately. You must call us within 48 hours of receipt of packages to report a claim. We will then file a claim with the carrier. Please keep all packaging until claim has been settled. Frame USA is absolutely not responsible for damage to any frame larger than 16" x 20" that includes glass (Our policy is not to ship frames over this size with glass by Fed Ex or UPS).

Refused/Undeliverable Orders: Please do not refuse an order. Refused shipments are subject to a 25% restocking fee and freight charges will not be refunded.

Defective Product: We must be notified of any defect in product within three (3) days of receipt of goods. Replacements will ship in 3 full business days. Any defective product will be replaced by a new and identical product or part free of charge. "Closeout" frames are not included and are sold AS IS.

Backorders: Backorders of over twenty-five dollars ($25) will be shipped. Backorders over 30 days old will be cancelled. If you do not want a backorder shipped, please notify us. A majority of our orders are shipped complete.

Final Sale: All sales of goods and/or services shall be final and payment in full shall be in accordance with all other terms, conditions, and agreements included on this page, and the credit application. No transaction shall be construed to be a consignment of said goods and/or services. The person, company, or legal entity executing the credit application or submitted order is liable for any and all legal fees, services, and/or costs arising out of or associated with judgment rendered on behalf of Frame USA, Inc. should Frame USA be forced to initiate court action against applicant or purchaser.

Sample Molding Program: We want all of our Customers to be satisfied with their purchase, so we encourage use of our Sample Molding program. This will ensure that when you receive your order, your expectations will be met. We will send you, for $1.00 each, a 4" sample of any type of molding that we carry-no limit. Freight charges of $2.95 for every 5 samples will apply. Please contact our Customer Service Department at 1-800-577-5920 to request a sample or send us an email to sales@frameusa.com