| Terms & Conditions/Return Policy |
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| Returns:
Because all products are manufactured custom for your order , returns are not accepted. In some cases, where merchandise could be resold to another
party, returns may be considered (Prior authorization is required). A 25% restocking charge will apply
and freight charges will not be refunded. In the event that a return is
accepted, an in-house credit will be placed on your account. No cash
refunds will be made. Any credits issued are for merchandise only, and
must be used within six (6) months of date issued. Merchandise received without
a return authorization will be refused. Customer is responsible for the return
shipping charges. |
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| New Accounts: All initial orders will be shipped by credit card or prepaid. We accept Visa, MasterCard, Discover, and American Express. Net Thirty (30) day terms are available after the first order to companies with a satisfactory credit rating. After your initial order you may request a credit application for an open account. Please allow two (2) weeks for a response to your request. |
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| Credit Card Orders: Orders being paid for by a credit card will be charged when the order is placed to verify credit card information. Any declined card orders will be cancelled. Orders over $2,500 from customers without an established account of at least 6 months will be contacted for account verification. |
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| Minimum Order: One-hundred dollars ($100). Orders under $100 will be assessed a fifteen dollar ($15) service charge. No orders under $50.00 will be accepted, for smaller orders visit Frame Place.com. |
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| Rush Order: Order will be shipped within three (3) business days of receipt. Rush orders are subject to a
minimum fee of twenty-five dollars ($25) or 10% of the order total which ever is greater.
Availability of the rush service is dependant upon current production
volume. Please call for availability and details. |
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| Prices: Listed at wholesale cost on price list. Prices subject to change without notice. |
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| Taxes: Consumer/Purchaser is responsible for any State, County, City, or Municipal Consumer Use Tax. Multi-state Tax Exempt form. |
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| Headers: Frame header selection my vary from pictures shown in catalog. |
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| Cancelled Orders: Orders may not be cancelled anytime after production of the order begins. |
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| Shipping: All orders are shipped via UPS, Fed Ex, USPS, or Truck F.O.B. Cincinnati, OH 45246. All P.O., APO, FPO boxes will be shipped via Priority Mail Insured. All C.O.D. orders over $500.00 will have a separate C.O.D. tag per box. Orders requiring LTL shipping and/or require lift-gate delivery, inside delivery, residential delivery, or that include Oversize Frames may be subject to additional freight costs. |
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| Returned Checks: Returned or NSF checks will result in your account being placed on a prepaid or credit card status only. A twenty-five dollar ($25) service charge will be assessed for each return. |
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| Claims: If damage has occurred and you feel that it was due to mishandling by the freight carrier, please contact Customer Service at 1-800-577-5920 to advise immediately. You must call us within 48 hours of receipt of packages to report a claim. We will then file a claim with the carrier. Please keep all packaging until claim has been settled. Frame USA is absolutely not responsible for damage to any frame larger than 16" x 20" that includes glass (Our policy is not to ship frames over this size with glass by Fed Ex or UPS). |
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| Refused/Undeliverable Orders: Please do not refuse an order. Refused shipments are subject to a 25% restocking fee and freight charges will not be refunded. |
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| Defective Product: We must be notified of any defective in product within three (3) days of receipt of goods. Replacements will ship in 3 full business days. Any defective product will be replaced by a new and identical product or part free of charge. "Closeout" frames are not included and are sold AS IS. |
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| Backorders: Backorders of over twenty-five dollars ($25) will be shipped. Backorders over 30 days old will be cancelled. If you do not want a backorder shipped, please notify us. A majority of our orders are shipped complete. |
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| Final Sale: All sales of goods and/or services shall be final and payment in full shall be in accordance with all other terms, conditions, and agreements included on this page, and the credit application. No transaction shall be construed to be a consignment of said goods and/or services. The person, company, or legal entity executing the credit application or submitted order is liable for any and all legal fees, services, and/or costs arising out of or associated with judgment rendered on behalf of Frame USA, Inc. should Frame USA be forced to initiate court action against applicant or purchaser. |
Sample Molding Program: We want all of our Customers to be satisfied with their purchase, so we encourage use of our Sample Molding program. This will ensure that when you receive your order, your expectations will be met. We will send you, for $1.00 each, a 4" sample of any type of molding that we carry-no limit. Freight charges of $2.95 for every 10 samples will apply. Please contact our Customer Service Department at 1-800-577-5920 to request a sample or send us an email to frameusa@mindspring.com
| Privacy Policy |
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| Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. This notice applies to all information collected or submitted on the frameusa.com website. |
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| The only personal information we collect are email addresses. |
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| We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared. |
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| We never use or share the personally identifiable information provided to us online inways unrelated to the ones described above. |
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| To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put into place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. |
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| Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under the age of 13, and no part of our website is structured to attract anyone under 13 to provide information to us. |
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| You can correct factual errors in your personally identifiable information by sending us a request detailing the error(s). To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections. |
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| Should you have questions or concerns about this privacy policy, please call us at (800) 577-5920 or send us an email at frameusa@mindspring.com. |
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