Shipping Policies


Freight Zones:
Freight charges are calculated based on your shipping zone as can be found in the map below. You will select you freight zone at the time of checkout and charged the freight amount listed in the shopping cart, unless you have chosen the wrong shipping zone.

Freight charges for orders shipping to Zone 5, which includes but is not limited to all non-US shipments, P.O., APO, FPO, Hawaii, Puerto Rico and District of Columbia orders will be billed actual freight at time of shipping.  Please call Customer Service to request a freight estimate.  Frame USA is not responsible for brokerage fees on orders shipping outside of the United States.  We are also unable to predetermine these for you, so please be aware that these will be charged to you, the customer.

ZONE 1: WV, OH, KY, IN 
ZONE 2: WI, VA, TN, SC, PA, NY, NC, MS, MO, MN, MI, LA, IL, IA, GA, AR, AL, NJ, MD, DE 
ZONE 3: VT, TX, SD, RI, OK, NH, NE, ND, ME, MA, KS, FL, CT 
ZONE 4: AZ, CA, CO, ID, MT, NM, NV, OR, UT, WA, WY
ZONE 5: All other locations not shown

(Free Shipping offers do not apply to areas in Zone 5!)


Shipping Times (Per Zone)
 Zone Ship Time
 1 1 Day
 2 2 Days
 3 3 Days
 4 4 Days
 5 Unknown-Based on location


General Shipping Policies:
  • Orders under $500: These are shipped by FedEx, USPS or UPS Ground to you.
  • All of our frame orders are custom made. Standard Production time is 5-6 days.
  • All P.O., APO, and FPO addresses will be shipped via Priority Mail Insured and you will be billed for actual freight charges that Frame USA incurs.
  • Orders over $500 or over 100 lbs.: These are usually shipped by Truck/Common Carrier F.O.B. Cincinnati, OH 45246. *We ship large orders by truck because we have fewer damages - specifically glass breakage. Additional charges may apply for these orders. Please see below for more information.
  • Frame USA is not responsible for arranging LTL/Truck shipping to Zone 5.  Please contact customer service with additional questions.


Additional Truck Shipping Charges

Call Ahead Service          $20
If you do not accept this service the trucking company will not notify you prior to delivery. Please consider, if someone is not at your facility at all times during business hours Monday – Friday, you will need call ahead service. 

Lift Gate Service              $40
If you do not have a dock door you will need lift gate service.  Not all delivery trucks can accommodate delivery to facilities without dock doors.

Inside Delivery Service   $69
If you refuse inside delivery, you will be responsible for taking the packages off of the skid, at the truck, without assistance from the carrier.


Due to our freight carriers' surcharges for large packages and due to the extra packing materials required to safely ship oversized frames, an Oversized Shipping Surcharge is added to the total price of each frame measuring over 50 united inches.

Please note that united inches are calculated by adding the frame length plus the frame width. For example, a frame that is 8"x10" would be 18 united inches. United Inches = Length + Width

Below is a breakdown of our overshize shipping charges versus our competitors (without naming names, of course! Compare to other picture frame websites and you'll notice the trend... Our prices are the best around!)

 United Inch (UI) Frame USACompetitor 1 Competitor 2
 <50 UI No Surcharge ## ##
 50-59.99 UI $2.00$15.00 $14.50
 60-69.99 UI $4.00$25.00 $29.50