Customer Comments



We love to hear from our customers! Tell us how we did with your order. Did you receive the customer service you needed? We are here to help - email us at [email protected] or call our customer service department.


Hi there, I wanted to let you know how positive my experience was with ordering from Frames USA. It was purchase order #12470.  

I spent a long, long time online looking for affordable movie poster frames. Some companies had frames that were too expensive; others didn't get very good Amazon.com reviews and I really wanted a quality product that wouldn't break my budget.

Then I found Frames USA. With your very nicely-laid out web site I was able to find the frames I needed in the sizes I wanted. Because they were so inexpensive I was even able to get more frames than I had originally planned!

The boxes arrived at my front door a little beaten up, which I expected. I was very pleased with the way the frames were packaged, with the styrofoam blocks and bubble wrap. Not a single dent, scratch or break! I also appreciate that your frames are made here in the USA, and in Cincinnati no less, as I'm originally from Columbus, OH.

Thank you SO MUCH for selling your wonderful frames - I will definitely be a repeat customer and tell others about your excellent company as well!

Many thanks and best wishes,

Laurie 



I received the frames and I am ecstatic about how they look. Thank you very much for your assistance. 

Mark
 
 
After scouring the Internet for affordable frames - I happened to come across your website - and was both relieved and thrilled to learn that the frames, glass, backing, and hooks were included with each purchase. I found the prices to be reasonable, the timeliness impeccable, and the quality of the frames was remarkable. Last, but definitely not least - Thanks so much for your patience and professionalism during the ordering process. I really appreciate it.

Tahtia
 
 
Thank you...I really like how you donate to a different local charity each month. That's why we should only purchase with small local companies....we care about more than simply making a profit.

Shelly
 
I bought the 11x17 "American Value" frame, it looks great. Packing was very good. I just dropped in the picture, hammered in the hanger, and hung it. Easy. You are definitely on my list of the best online stores! I might even use you for frames for my own customers. It would save time, and I could still make a profit. Thanks!

Pete
 
Just wanted you to know how pleased I am with my order of six poster-sized frames. Your web-site made it easy to order exactly what I wanted in size, framing and finish. Your prices were very good. Your office staff kept me informed on the progress of my order. It arrived on the very day they said it would. The frames were expertly packed and not one was damaged in any way. The construction of the frames is suberb. All of the corners meet evenly, without any cracks. And the finish is exactly as I hoped it would be. A perfectly completed order. It's heartening to know that companies like yours still exist in America. Keep up the fine work.

Rich
 
WOW!! WOW!! WOW!! I am so happy I came across your website! First, I was so tired running around looking for movie posters... and then I found you. Then, I had created a 20x30 collage photo poster BUT could not find a frame... and then I found you. Lastly, I picked up some smaller picture frames and a shadow box just because. Then they arrived today!! What detail to packaging!! Cannot wait to place another order and tell ALL my friends about you!! One very pleased customer, 

Heather

 
I just wanted to drop you a note and thank you for the terrific service and great product.  For years I’ve been buying poster frames at a local craft store. I needed (25) 18x24 frames for a new project and the local store did not have that many on hand. Just by luck I stumbled upon your website and in a leap of faith, despite a tight project schedule I decided to order them from you. The selection was incredible, the price was right and ordering was a breeze. I was a bit concerned about receiving 25 frames undamaged as I knew the cartons would be heavy. My order arrived a few days ahead of the estimated delivery date and I was extremely impressed with the care given to the packing. Not a single frame was damaged.  The frames are even higher quality than what I was purchasing locally - and at a huge cost savings. I do several poster projects a year and you are now my Go-To guys for poster frames.  Thank you!

John

 
Mr. Daniel Regenold, President and Chief Executive Officer

Dear Mr. Regenold, AMBER SAYERS SAVES THE DAY!!! I had ordered a set of Poster Hangers from your firm at 1/3 the price of local stores, but they unfortunately did not arrive in time for me to take them to my conference. Ms. Sayers, whom I had worked with in getting pre-ordering information, immediately resolved the situation by sending out an express delivery, while letting us keep the second set for our trouble. The customer focus of Ms. Sayers and your firm deserves to be recognized, so I am copying this note to our director of Public Affairs and other offices that need framing products in the hope that they consider using your services in the future. Please thank Ms. Sayers on my behalf. She is a valuable asset to your corporation.

Thomas B.

 
I just wanted to convey how pleased I am with the service, quality, and speed of delivery of Frame USA. On April 3rd I ordered 53 custom-sized frames, and to my surprise and delight, they all arrived (in perfect condition) on April 20th! The frames are well-constructed and cleanly assembled. Also, the materials and particularly the colors of the frames are accurately represented on your website, so I got exactly what I'd hoped I'd ordered––not a common experience with web purchases. Thanks so much for the ordering help you gave me, and I will certainly use Frame USA as my source for future framing projects.

Kaari

 
I just wanted to thank you very much for the attention given to my recent order. I had never ordered from your company before and internet business can be a little iffy. After my order was placed, I called to rush the production and expedite shipping. Both were taken care of and the frames were delivered in great shape right when I needed them. Thanks again for making this a terrific experience! I very much appreciate your fine customer service and will definitely return when I need frames again. 

Sue

 
I just wanted to say "thank you" for the frames, mats and your great service. Both of my orders turned out fantastic. My new home now has photos and memories with beautiful new frames!! You can count on further orders from not only me, but from all my friends. All of them were told you are the "Best in the business." I have no doubt your company will take care of them as well as you did for me.

Kwang B.

 
I recently received the frames I ordered. It is very rare that I receive service of any kind that warrants compliments. This is one of those times. I am so very happy that I found your website and ordered your merchandise. I was pleasantly surprised at the quality versus cost of your frames. I have already started spreading the good word about your company to friends. I will definitely look at your site first for any future framing purchases.

Pat

 
I have four words for Frame USA. Wow, Wow and Wow! I ordered my poster frames on Wednesday, and by the very next Wednesday I had them in hand. Not only did the products come so quickly, but one of your sales reps took time out of her day to call me with a tracking number - talk about service! This is not your typical internet supplier. I have already told my friends and co-workers about you. As for me, I will definitely be a Frame USA customer again. Thank You!! 

Stephen F.

 
I wanted to take a moment to thank you for helping get our order in and packing it so carefully.  We were very impressed with the service and quality of the picture frames we ordered!  The quality is better than we could find locally and the frames were packaged wonderfully (actually one of the best packaging jobs we have ever seen)! 

Matthew

 
In today's business world all you hear about are the complaints from customers, but NOT today. I cannot thank you and everyone at Frame USA enough for the great work in expediting my latest two orders. You have made our father's day rush a huge success. Thanks again, and have a great weekend! 

Bob

 
I am happy to report that our frames arrived beautifully this time....not a scratch! I really appreciate your professionalism. Yours is the kind of business that I will return to as a customer. I will be happy to recommend you to my friends. It makes a difference that you immediately and pleasantly resolved the problem. Thanks! Have a great holiday. 

Judy

 
I just wanted to thank you so much for the wonderful poster frames! They arrived in great condition and were everything we hoped that they would be! I felt like I was taking a bit of a risk by placing such a large order with your company, but I had some faith in you after reading the other customer comments on your website. My faith paid off. I am very pleased with our purchase and will probably use your services again in the future.

Kristin

 
I just received the frames I ordered and wanted to let you know how pleased I am with the quality of the frames.  I also need to mention how impressed I was with the way you packaged these frames.  It was clear to see how much pride you take in packaging these frames so that they arrive in the condition they leave you.  I ordered 7 frames, all different sizes and they all arrived in perfect condition.  I will gladly tell my family & friends of your company and your great product and workmanship. 

Ana

 
I just wanted to thank you and let you know the frame is lovely. It arrived in good time and in great condition (although unwrapping all the bubble wrap was an interesting challenge). It is terrific workmanship, much better quality than I was expecting for the price, and the color perfectly matches ... I was a bit worried it wouldn't because my monitor doesn't always show colors quite so true. Thanks so much, and I hope you had a wonderful holiday. You certainly helped to make sure a major holiday gift turned out wonderfully.

Laura

 
Thank you for all your timely attention to orders. I order over the web a couple of times a week for different things, and I have to say I am always pleased with my orders from Frame USA. You don't send me a bunch of junk e-mails, your website is always up, I can order what I need and get it in the time that you promise. I am a big fan, so keep up the good work! 

Jacque O.

 
I just wanted to know that I am impressed with the customer service there! Not only was my general e-mail answered immediately- but you sent everything I asked for- and I got it today!! Its not often I come across a company with such good customer service these days- it's a rare commodity, and EXACTLY what I look for. Now I can work on my order right away, get it approved and send it on. Again, thanks- keep up the great work!!

Lisa

 
Thank you, so much, for all your help. We received the frames yesterday and are very pleased with our experience with your company! Thank you for all your assistance. You definitely went above and beyond to provide excellent customer service! 

Peter

 
Thank you so much, Sam. How refreshing to get service from a customer service department. Thank you for being pleasant, professional, and making this easy for me. Have a great weekend. 

Kara J.

 
I received my order today and am very very happy. Everything was in great shape, packed very well, received in good time, and was just what I hoped it would be. You've got a customer for life as well as me telling everyone I know about you. Thanks. 

Linda

 
My frames just arrived and they are wonderful! I was able to get three frames for half of what it would have cost me to get just the 27x41. They are all just perfect. I could not be happier. Your staff is so kind and helpful. Please tell Amber thank you for all her help picking out the best frames. I will be sure to recommend your company to everyone! 

Amy

 
I just received my first order from your company. I was pleasantly surprised by the quality of the product and the superb packing job! Way to go! And, the best part is this was all done by Americans in Ohio! Keep those jobs here! Thanks again for everyone’s hard work! I will be ordering again soon! 

Pat

 
We received the 2 pieces of styrene in perfect condition so I just wanted to let you know. We surely ARE 100% satisfied and THANK YOU so much! There aren't many companies out there these days that still stand behind their product like you do, we really, really appreciate it!! 

Daina

 
I just wanted to thank you for all your help with getting my order shipped very fast I must add.  The frame was beautiful and very reasonably priced so I found where I will be ordering my frames.   Thanks again.

Kelly