Terms and Policies

We at Frame USA, Inc. sell our picture frames by phone, through external sales representatives, and under several different websites. Some of those websites are wholesale requiring minimum purchases while others are retail sites with no minimum. Some sites only manufacture to order, while others sell frames that are in stock. Because of these differences, not all terms and conditions apply to all modes of purchase. Please take care to note the exceptions.

THE FOLLOWING TERMS APPLY TO ALL WITH SOME EXCEPTIONS

Information on Our Site: We try to be as accurate as possible with the information that we present about our products. We will make reasonable efforts to accurately display the attributes of the products we sell. We do not warrant that product descriptions or content is accurate, complete, or error-free. Prices and promotions are subject to change. We cannot confirm the availability or price of an item until the order has been fulfilled. Despite our best efforts, sometimes an item in our catalog may not be available, the offer may have been misstated, or an item and shipping may be mispriced. For any of those reasons, we reserve the right to cancel your order or we may contact you for instructions on the order.

Content Policy:  By submitting an image via our website or other means for the purpose of printing you certify that you have all necessary rights required to use the image without infringing or violating the rights of any third-party entity. These rights include but are not limited to trademarks, copyrights, and patents. The images sent should not be obscene, hateful, libelous, threatening, or slanderous. They should not be unlawful in any way nor violate any applicable rule, regulation, or another person’s privacy. Frame USA, Inc., takes no ownership of the content that is shared with us for the purpose of printing. Frame USA, Inc. reserves the right to request that proof of ownership or right to print is sent prior to release of order into production. For more information, please visit our copyright policy.

New Accounts: All initial orders must be purchased by credit card or prepaid. We accept Visa, MasterCard, Discover, and American Express. Net Thirty (30) day terms may be available after the first order to companies with a satisfactory credit rating. After your initial order you may request a credit application for an open account. Please allow 3-5 business days for the processing of your credit application upon receipt of 3 satisfactory credit references, a completed and signed credit application, and signed Terms and Conditions. Orders purchased on terms must be paid by check by the due date or risk losing the ability to purchase on terms in the future.

Order Changes/Cancellations: Almost all of our products are made to order and because of this, we work quickly to get the order produced for you. We understand that mistakes happen, and changes may need to be made after placing the order. Once the order has been started by production, we cannot guarantee that changes can be made. While our competitors charge for changing orders at all, we at Frame USA want to help get you the product you desire. Please give us a call at 1-800-577-5920 and one of our customer service representatives can review where you order is at in our process.

Credit Card Orders: Orders being paid for by a credit card will be charged when the order is placed to verify credit card information. If your card declines, we will make a reasonable effort to contact you. If we cannot reach you, the order will be canceled.

Final Sale: All sales of goods and/or services shall be final and payment in full shall be in accordance with all other terms, conditions, and agreements included on this page and the credit application. No transaction shall be construed to be a consignment of said goods and/or services. The person, company, or legal entity executing the credit application or submitted order is liable for any and all legal fees, services, and/or costs arising out of or associated with judgments rendered on behalf of Frame USA, Inc. should Frame USA, Inc. be forced to initiate court action against applicant or purchaser.

Taxes: Consumer/Purchaser is responsible for any State, County, City, or Municipal Consumer Use Tax and import duties. We are legally required to collect sales tax on all purchases that occur prior to receiving and processing the proper documentation. if you are exempt from sales tax and wish to make a tax exempt purchase, please complete the Multi-Jurisdictional Tax Exemption form. Once we've received this documentation, you will receive an email when you are able to make a tax-exempt purchase.

Canceled Orders: Orders may not be canceled or modified once the production of the order has begun.

Returned Checks: Returned or NSF checks will result in your account being placed on a prepaid or credit card status only. A forty-dollar ($40) service charge will be assessed for each returned check.

Refused/Undeliverable Orders: Please do not refuse an order without contacting Customer Service first at 1-800-577-5920. Refused shipments are subject to a 25% restocking fee and freight charges will not be refunded.

Minimum Order: When ordering on any of our websites as a Retail customer, there is no minimum order required. When ordering on any of our websites as a Wholesale customer, orders must be a minimum of one-hundred dollars ($100) to receive our low, wholesale pricing.

Claims: If damage has occurred and you feel that it was due to mishandling by the freight carrier, please contact Customer Service at 1-800-577-5920 to advise us immediately. You must call us within 48 hours of receipt of packages to report a claim. We will then file a claim with the carrier. Please keep all packaging until the claim has been settled. Frame USA is absolutely not responsible for damage to any frame larger than 16" x 20" that includes glass. Our policy is not to ship frames over this size with glass by Fed Ex or UPS.

Shipping: All orders are shipped via UPS, Fed Ex, USPS, or Truck F.O.B. All P.O., APO, FPO boxes will be shipped via Priority Mail Insured. Freight charges for Zone 5 which includes, but is not limited to all non-US shipments, P.O., APO, FPO, and Puerto Rico orders will be billed freight at time of shipping. Orders requiring LTL/Truck shipping incur a $20 per skid fee and may be subject to additional freight costs. Additional charges may apply for special services, which include (but are not limited to): Call ahead, lift gate, inside delivery, or limited access. Please refer to our shipping page on our website for more details on these services. Residential delivery and oversized frames may also be subject to additional freight costs. Frame USA is not responsible for arranging LTL/Truck shipping to Zone 5. Please contact customer service with additional questions.

Back Orders: Back orders of over Fifty dollars ($50) will be shipped upon arrival of materials. Back orders over 30 days old will be canceled. If you do not want a back order shipped, please notify us. A majority of our orders are shipped complete. No back orders are allowed on closeout frame orders.

Prices: Prices are subject to change without notice.

Sample Moulding Program: We want all of our customers to be satisfied with their purchase, so we encourage the use of our Sample Molding program. This will ensure that when you receive your order, your expectations will be met. We will send you, for $1.49 each, a 5" sample of any type of molding that we carry-no limit. Please contact our Customer Service Department at 1-800-577-5920 to request a sample or send us an email to sales@frameusa.com.

Defective Product: We must be notified of any defect in the product within 30 days of receipt of goods. Replacements will ship in 3 full business days. Any defective product will be replaced by a new and identical product or part free of charge. Custom frames are not included and are sold AS-IS.

Websites: These Terms and Conditions apply to all purchases made by phone, fax, email, or FrameUSA.com.