Raving Fans and Customer Comments

We take customer feedback very seriously here at Frame USA, whether that involves us replacing a faulty order, thanking a customer for their kind words about our services, or… drawing unicorns on a box?

That’s right–one of our more eccentric customers frequently asks for any number of random drawings on their packages, and our team has really had fun with this in the past (we can recall doodles of a dancing penguin and a mummy/pirate duo playing jump-rope).

This time, we had our customer service representative (and talented illustrator) Kelley Kombrinck create the box art for our customer. Needless to say, they were very impressed!

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A more detailed view of the illustration. All because of a comment left in the “notes” section of our checkout process!

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This time, the customer asked for an elephant to be drawn on the box. Again, Kelley delivered…

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You can find our latest  customer comments here, which is updated every 2-3 months.