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Frame A-Tee Introduction

Introducing Frame-A-Tee: Frame USA’s T-Shirt Frame Product Line.

The Newest T-Shirt Frame Product Line: Frame-A-Tee

Throughout a persons lifetime it is inevitable that they will have been given and or purchased a large amount of T-shirts.

The T-Shirt hording probably started in high school during pep rally’s and concerts. Continued on after graduation, maybe you went Greek in college and got a new t-shirt every event, or maybe you were an avid sports fan and really represented your college well with spirit wear.

After college and probably even before you may have participated in a charity event/race and received a T-shirt for participating or you wanted to rep your favorite professional sports team with T-shirts. Next thing you know you have an entire dresser filled with just T-shirts. If you’re like me, you probably only wear a quarter of the T-Shirts you have in your possession.

So what do you do with the other T-Shirts!? 

If none of your T-shirts have any sentimental value attached you could just donate them to goodwill or a homeless shelter.

If you have a large group of shirts you can’t bare to part with you could take them to a seamstress and have them made into a blanket, so the memories are still there but the shirts aren’t taking up space.

However you are bound to have at least one or two T-shirts that you couldn’t bare to part with or the idea of them being chopped up tears you up inside. Thanks to a Frame USA Employee you now have a way to properly display and protect your beloved shirts: Frame-A-Tee

We took one of our popular wood moldings, In-Depth and turned it into an outlet for clearing out your closet, and decorating your home!

Frame-A-Tee comes in 2 classic colors, Natural, and Black.

T-Shirt Frame Black    T-Shirt Frame Natural

After testing these frames out we have come up with 3 standard sizes that work for all sizes of T-shirts: 12×12, 14×14 and 14×18.

Each T-Shirt Frame will include the following:

  •  A Frame
  • 2 pieces of Black Foamcore
  • 2 pieces of Cardboard
  • wire kit for hanging
  • Assembly Instructions

All of our employees are so excited about this product and we think our customers are really going to love these. So pull out your T-shirt collection, choose your favorites preserve the memories with Frame USA’s Newest Product: Frame-A-Tee.

A Day In The Life of A Customer Service Representative

A Day In The life Of A Customer Service Representative as told by a Customer Service Representative

Last week I gave my account of a day in the life of a customer service representative at Frame USA. Today I got one of our real life CS Reps to talk about what its really like.

The title, “Customer Service Representative” may not sound glamorous. It probably makes you think of dead-eyed office drones answering calls with the same, canned responses while they fiddle with their social media. At Frame USA, however, that is not the case at all. As a Customer Service rep here, there are so many different tasks and responsibilities, that we couldn’t be robots, even if we wanted to.
When it comes to answering calls, there’s no possible way to throw out tired, pre-rehearsed phrases and clichés. The custom nature of our products makes for a wide array of different questions and concerns from customers, many of whom are unfamiliar with framing, matting and production. With so many different frame styles, virtually every call is a different story and we have to know what we’re talking about so we can represent Frame USA with confidence and to make sure the customer is getting exactly what they want.
In addition to phone calls, we here in customer service are also fielding emails of every conceivable nature. Customers looking for price quotes; sales reps placing large, complex orders; poster questions; returns and assistance with damaged items…the list goes on.
The customer service team at Frame USA also works closely with every other department to make sure that processes are working smoothly and customers are receiving what they need in a timely manner. We run up and down stairs, around corners and throughout every nook and cranny of the building to get things done.
Being a customer service rep may never garner us magazine covers or inspire songs to be written but it is a daily adventure at Frame USA and it’s never boring.

A Day In The Life of A Customer Service Rep From an Outsiders Perspective

A Day in the life of a Customer Service Representative from the eyes of an outsider.

Like any other company Frame USA Employees go through training when they first get hired. They spend time with their manager and go through what they are supposed to do day in and day out. Frame USA however has a different training process, instead of having a training day or two day training, Frame USA employees have an entire week of training. They spend time with each department and learn how to do each part of the company. The employees won’t become masters at each process but they will become familiar with it.

This training week comes incredibly in handy when we have employees out of the office, whether it’s for a trade show or for personal reasons. Other areas of the departments can fill in for them if they get really busy throughout the week.

This week we have 2 employees that work in our customer service/sales department out of the office at a Trade Show. This leaves only 4 other employees to man the area. That’s where I come in.

Since my job primarily involves not conversing with customers or vendors and requires me to be on the computer the full day I make the perfect candidate to jump in and help out the customer service sales department while still accomplishing my day to day tasks.

The day of a Customer Service Rep begins like all of the office employees at 8:15 A.M. EST. They spend their morning before we open to customers checking emails from the previous day, processing internet orders that have been placed. Having meetings with their superiors.

Then it happens, the clock hits 9:00 A.M. EST and the phones click on. Some days this is like the stampede scene in the Lion King, silence and then all of a sudden BAM all the phones are ringing at once. Other days there is a steady trickle of phone calls throughout the day.

The Bigger companies that offer a live chat service on their website most likely have a bunch of different teams doing each different part of a CS representative. At Frame USA our team of 6 customer service/sales reps handles it all from live chats, to ordering, to answering shipping questions, and answering billing questions. They do however have help from all areas of the building answering some of these questions.

The same friendly individuals that talk with you over the phones are the same knowledgeable folks answering your questions over live chat.

In between answering phones and live chatting, customer service reps spend their time entering orders from customers as well as outside sales reps. This process although fairly simple can also be challenging, when you have humans entering in orders, you run the risk of human errors happening, for a number to be off resulting in the wrong product being ordered. Frame USA has employed a system to prevent these by having all orders checked over by someone other than the person who entered it.

At first glance, the job of a customer service representative seems fairly easy, but when you get down into the position, as I have this week, you discover that the job of customer service representatives is much more complex. They are the contact to customers. They are the people that can make or break sales. A rude customer service rep, as many of you have probably experienced turns an opinion of the company to a negative one. The job of a customer service rep requires a patient, self-motivating, hardworking individual. Not everyone on this planet has what it takes to hold this position, but in my opinion as an outsider, we have found the 6 who do.

If you would like to give a shout out to one of our reps that have helped you we would love to hear from you, Just leave a comment!

Stay tuned next week as one of our 6 talented CS Reps gives an actual account of a their day.

Bulk Volume Ordering–Save More when you Spend More

Frame USA Bulk Volume Ordering

It’s no secret that we pride ourselves on offering exceptionally priced american made products to our customers. We have frequent sales and offer discounted pricing to our wholesale customers. Something else we offer that people may not know about is Bulk and Volume Pricing for orders.

We want to help businesses get the custom frames they need for their hotel, restaurant, corporate office or gallery.

We’ve made it easy and economical for our customers to purchase picture frames in bulk.

Here’s a 4 step process to make bulk volume ordering as simple as: lather, rinse, and repeat (which is what you’ll be doing once you get your picture frame order) .

Step 1:

Pick out the picture frames and/or mats that you absolutely love. We have a huge selection to choose from many of which are able to be laser engraved with a custom message.

  Volume Order Verona Wide   Bulk Order Unfinished   Bulk Order Metal I Silver   Bulk Order Cherry Certificate

Step 2:

When you have the picture frames you would like to order fill out our custom quote form. Once you this is complete one of our customer service agents will get back to you with your price within 8 hours.

Bulk Order Quote Request

 

Step 3:

So you have received your custom quote back from one of our agents, your next step is to place your order. But before you do that I bet you want to save even more, right? Here’s how: Volume Discounts.

We have two very not so secret discount codes available for our customers that spend big with us. There is a banner located right on the homepage of our website that when you click on it you find the codes.

Bulk Order Volume Discount

These volume discounts are offered in two tiers:

$750+

7.5% Off your entire order. Offer only valid on ordersfrom $750-$999.99. Cannot be combined with any other promotion/discount. Enter coupon code: 7.5off750 at checkout.

$1000+

10% Off your entire order.  Offer only valid onorders over $1,000. Cannot be combined with any other promotion/discount.  Enter coupon code:10%off1000 at checkout.

Step 4:

Place your order, receive your frames and be ecstatic with how your business looks.

 

This process is a fail-proof method for decorating your business, take advantage of our bulk ordering and volume discounts today!

Frame USA’s Vendor of the Year Award for 2014

As 2014 comes to an end, Frame USA reflects on the past year. The accomplishes that we have made, the setbacks and their solutions we have figured out, on our customers and what they seek from us as a company for the upcoming year and most importantly the people that you rarely hear about, our vendors. Every year Frame USA goes through our vendors and selects one particular that has gone above and beyond their line of duty. We turn to our Buyer/Inventory Manager, Leslie Hoctor, who works directly with our vendors for guidance on who should receive this prestigious award.  Here is what she has to say about the recipient of Frame USA’s 2014 Vendor of The Year Award:

“Throughout 2014 we have made a successful transition to using more of their corrugated products then in the past. This has been a significant cost savings to us, as well as an increase in quality. Shipping with this vendor is almost always as promised, any delays or glitches are promptly communicated to me. Our salesman from this company, Steve Betz, gives us great service. He has been known to come to our facility for a visit with very little notice on many occasions. In one instance, our packers had a question about how to properly use one of his company’s corrugated products. Steve performed a very gracious impromptu training session and demonstration for them. We all learned a lot from this visit. This company as always been a significant contributor to our December Charity Initiative, Fill The Truck. I feel that our partnership is continually improving and will continue to grow for our mutual benefit in 2015.”

 

Without further ado…Drumroll please…..

Vendor of the Year on Make A Gif

Congratulations to Ackers Packaging on being the recipient of Frame USA 2014 Vendor of the Year Award, Thank you for all that you do for our company, we greatly appreciate it!

Vendor of the Year--Akers

Get to know our SEO Coordinator–Favorite Hobby Friday

Get to know Frame USA Employees–Favorite Hobby Friday

Last week on Favorite Hobby Friday Frame USA’s CEO, Daniel Regenold told everyone about his love for Tennis. This week I thought I would introduce myself and tell everyone about my favorite Hobby.

My name is Brooke Skyllingstad and I’m the voice behind the recent blog, and social media posts for Frame USA. I started this position at the end of October and have loved every second of it. The reason? I get to do my favorite hobby almost every day for my job. MY favorite hobby is designing, everything from board games, invitations, flyers and ads, I love it all.

Hobby_Brooke2
Building Redesign

I first started designing sophomore year of high school. Prior to this I had always been interested in art but that was when I really got inspired, and have been doing it ever since. I used photo-editing software to combine images I found on the Internet with song lyrics. There was no end game behind the pieces I was creating then, I just did them to pass the time. When I discovered I could be doing things like that every day as my profession, well I couldn’t pass that up. After four tough years at The University of Dayton I graduated May of 2014 with a Bachelors of Fine art in Graphic Design.

The field of design is a field where you can never become an actual master. The field is too subjective; there are different techniques that emerge in it every single day. I never stop learning things about design, and new techniques that make it more interesting. I would like to think that I have a pretty great talent for digital illustration, most of the designs that I produce have some element of illustration and almost always have typographic elements.

I spend at least 2 plus hours every day designing new pieces, every ad that goes out to our customers for Frame USA or Frame Closeouts is designed by me, every photograph on our Instagram is taken or compiled by me. I have a small freelance business that keeps me busy when I leave work but majority of my design time is spent at Frame USA.

Hobby_Brooke3
Chapter book about the correlation between life and death and how everything is connected.

Design has been a huge part of my life for so long that it’s hard to choose just one thing that is my favorite but if I had to choose it would be the exact moment where an idea for a piece enters my brain. From that point on until I hit a road block I am researching experimenting and conveying that idea to the viewers.

My least favorite part of designing coincides with how I go about my work. I’m a perfectionist; I don’t want the world to see something that is less than perfect. For this reason my least favorite part is when an idea in my head doesn’t coincide with the skills I possess, so the final product doesn’t look how I imagined. When I first started college this was a huge factor in my never sleeping, I would spend hours on one tiny part of a piece that wasn’t perfect. However towards the end of college I acquired a new view on how I work. I take the imperfections that only my eyes see and use it as a way to create new ideas that will convey the ultimate goal better.

Hobby_Brooke4
Board Game designed about the Village of Glendale

The memorable experiences that have occurred for me with design all happened during college when I wasn’t considered a ‘professional’. They’re memorable simply because they showed my very loud doubting inner voice that I did in fact have what it took to be successful in design. I remember the exact moment when a book cover I designed became available for purchase on amazon, or when posters that I designed for Frame USA’s Fill The Truck Goes Back-2-School were hanging in store windows around my hometown. The ultimate experience for me though, was having my design chosen by my favorite band, Sick Puppies, to be on their Facebook page. Having millions of people see my work as they went to that page will forever be a highlight of my life.

The biggest thing that I have learned about myself is that the biggest critic of my work is myself. Throughout college I really struggled with doubts no matter how much praise I received for my work. Upon graduating I also learned that no matter how many doubts you have about yourself…. when it has to do with something you love, you will never ever give up.

Hobby_Brooke5
Book proposal for the Designers of Herman Miller Book.

The one piece of advise that I could give someone if they are interested in picking up a hobby, whether its Graphic Design or bowling is to not give up too soon. You may become frustrated and you may become tired but don’t give up because you never know how much of an impact that hobby can make on your entire life.

Hobby_Brooke1
Package design for the fictional company Link.

I hope this gave you a little bit of an insight into the person behind the blog and the ads of Frame USA. Stay tuned next week for Favorite Hobby Friday!

Traditions During The Holidays from Frame USA Employees

Traditions for the Holidays

Today is the last full day for Frame USA Employees before the New Year. Frame USA Employees reflect on their favorite Holiday Traditions. Here is what a few of our hardworking employee have to say:

  Holiday Traditions 3

“On Christmas Eve, my middle daughter Emily and I, take our convertible car with our dog cookie. No matter how cold it is we put the top down and drive through the neighborhoods for an hour or so. We stop at Starbucks to stay warm and stop to get our dog a treat or Christmas present.   We wear our Christmas hats and the entire drive we wave at everyone passing by and tell them Merry Christmas!  We always drive through the Walmart (which is always busy with people) and make sure to tell them all best wishes to all the people a little too stressed out. It is without a doubt one of my favorite days and things to do in the whole world!”

-Daniel P. Regenold, CEO Frame USA, Inc.

 

“My favorite tradition is spending quality time with all of my family!

-Kelly Ackerman, Marketing Director

 

“We open presents”

-Brandon Swinehart, In-House Sales Representative

 

“Every year we go up to my wife’s Aunt’s house in New Philadelphia Ohio and all the family comes over and the kids all get presents and we watch them open those, then we eat, and then we play bingo and there are small prize bags filled with just little stuff that you can get at Walgreens (last year I got Cocoa butter in mine). It’s fun. And we usually watch “A Christmas Story” while we’re there… We also use mini marshmallows for the bingo chips and we throw a lot of them at each other.

-Kelley Kombrinck, Customer Service Representative

 

“I am the youngest of four and even though I’m 22 I am still always one of the first people awake on Christmas morning. It is the only day that I’m perfectly okay with getting up early and no matter how old I get I think this will be my role in my family!”

-Brooke Skyllingstad, SEO Coordinator

 

“I will stay up late and sleep the entire day”

-Andy Scarth, Art Director

 

“We spend the day with my husband’s family.  He is the youngest of seven children.  His mother is 82 and still very much involved.  Dozens and dozens of people come to our gathering with potluck dishes, and four generations of Hoctors gather under one roof for the day.  It is always a very special day.”

-Leslie J. Hoctor, Buyer/Inventory Manager

 

“In our family we have the 45 minute rule for sitting and eating Holiday dinners, no one is allowed to leave the table until 45minutes has past. Reason is we realized that we would be cooking all day, and it would only take our boy’s 15 minutes at most to eat.  They are of course grown now. But we still ask them to follow this rule.”

-Jill Gugel, Administrative Assistant

 

  Holiday Traditions 2 Holiday Traditions1   

We make santa cookies using my great grandma’s butter cookie recipe, and hand decorate them every year.”

-Shannon Powell, Retail Associate

 

  Holiday Traditions4

While Frame USA employees are away for the holidays we bring you one of the company’s favorite traditions—offering a great site wide sale! Starting today take 10% off site wide with the coupon code Holidays2014. This sale expires 12-30-14 at midnight!

 

Let us know what your family favorite holiday traditions are in a comment below!

Holiday Shipping 2014

Holiday Shipping Schedule for 2014

As Christmas quickly approaches everyone is scrambling to get their gifts ordered and purchased so that they arrive on time. Buying presents online, although convenient, is a risky business to get into for Christmas, you never know if you’re going to get the gifts on time. Frame USA is all about life hacks (in case you don’t already know, check out part 1 & part 2 of our life hacks) so we’re going to make things extremely simple for you.

If you need Picture Frames or mats by Christmas, no matter where you are shipping them throughout the United States, your order needs to be placed by December 14th.

December is the only time where our standard 5-7 production time doesn’t apply. You will notice when you place your order and recieve the confirmation that it will say that it will arrive on or by Christmas Eve. We guarantee you with 100% certainty that you will receive your picture frame and mat orders on time if you order by the 14th.

If you would like to know the exact dates that we are shipping out orders, our full holiday shipping schedule can be viewed on our website here.

Since we have made your lives easier, we ask you to consider paying it forward this holiday season and making the life of someone else easier. How can you do this? Consider donating $1 to our charity initiative, Fill The Truck, when you place your orders this holiday season. That $1 will be going to 4 different charities that support those in need year round. $1 could buy you a plethora of items on a fast food restaurant’s dollar menu, but instead of spending it on that, give it to Fill The Truck so that we may help those that are in need!

Happy Shopping—May the odds be ever in your favor! (they will be when you shop with us!)

Fill The Truck–Frame USA’s December Charity of the Month

December Charity of the Month: Fill The Truck

In our blog post about Frame USA’s Favorite hobby that we posted yesterday, we mentioned that our favorite hobby is giving back to those in need.  We do this selecting a different charity organization to donate to on our website and retail store every month.

If you read that post, this will come as no surprise to you, we have selected Fill The Truck as our December Charity of the month on frameusa.com as well as the charity in our retail store. For every picture frame online order that we receive we will donate $0.75. In our retail store, we will donate $1.00 for every custom frame orders. This amount is on top of the donations that we get from our generous customers.

To read more about the past years of Fill The Truck, Check out Monday’s blog post.

Fill The Truck 2014

November 25, 2014 marked the beginning of the 5th annual Fill The Truck.

With help from our corporate sponsors: Planes Moving & Storage, Akers Packaging Service, Inc, iHeart Media, and Krieg Offset, as well as all of our customers, We hope to make this year the most successful year yet.

All of the donations, both cash and physical goods that we receive will be going four different charity organizations: The Healing Center, Valley Interfaith, CAIN, and Children’s Home of Northern Kentucky.

The donations that we are collecting are things that almost everyone takes for granted such as: Toilet paper, personal care items, winter clothing and bedding. All of these can have a profound impact for those who are in need.

In honor of #givingtuesday today, please consider donating $1 to Fill The Truck when you place your order for Picture frames online today as well as throughout the month of December. It’s as easy as clicking a button. Fill The Truck Check Out Page

If you’re feeling extra generous and would like to donate a physical item visit fillthetruck.org!

Frame USA Celebrates Halloween

  Halloween at Frame USA

Frame USA loves to have fun, we host several events for our employees however we rarely share them with our customers. Since today is all about being someone you’re not we thought we would let our customers in on the fun! Today’s festivities included: a pumpkin decorating/carving contest, a costume contest, and festive snacks. All of today’s winners for both the pumpkin decorating/carving contest as well as the costume contest will be posted on our instagram, so check it out!

  It’s A Great Pumpkin Charlie Brown!

We posted early last week a sneak peak picture on our instagram of all the pumpkins that we got to give out to our employees. Two employees spent hours weighing pumpkins to find the perfect selection, and boy did our employees deliver with their creations! We have some hidden talent for pumpkin decorating/carving in our midst. Our CEO gave us a challenge that if 50% of all of our employees decorate a pumpkin Frame USA will donate an additional $250 to our November Charity of the Month­­­­­ The Freestore FoodBank. Our employees delivered and we had 35 pumpkins that were brought in decorated/carved. Our employees then voted on what their 3 favorite pumpkins were. We had 4 winners for this competition, with a tie for second place. We would absolutely love to hear what our customers think are the best pumpkins and to see some of the creations you and your family came up with!

Carved Pumpkins PumpkinCollage 2 PumpkinCollage 3 PumpkinCollage 4   PumpkinCollage 6   Pumpkin Carving Pumpkin Carving

 

When black cats prowl and pumpkins gleam, may luck be yours on Halloween!

You probably are thinking to yourself how can employees that work in a warehouse really  dress up during the day. Well I’m here to tell you that all our employees chose creative costumes that were safe! Below are some of the costumes! Let us know what you and your family are being for Halloween, we would love to see your costumes!

20141031_100701   20141031_144036   Costume

Trick or Treat!

Not only did we have fun with pumpkins and costumes, we are all now in a sugar coma! We had festive goodies during one of the breaks that included apple cider, chips, cookies and cupcakes. Some of our office workers planned a potluck and brought in delicious foods to enjoy for lunch. 20141031_143151   20141031_120740 20141031_141944

Best Wishes!

One of our employees is getting married soon, so her manager decided to be sneaky and plan a bit of a bridal shower for her. Safe to say she was completely surprised and got some great gifts off her wedding. Congratulations Beth, we all wish you and your soon to be husband a lifetime of happiness!

Employee Wedding Shower

It’s safe to say that we had a very entertaining Halloween Work day! I hope everyone enjoyed seeing Behind the scenes of Frame USA.