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Final Match

Frameusa.com Picture Frame Championship Final Match

Update: The 2015 Frame USA Picture Frame Championship Winner is….

FINAL CHAMP.  

FRAMEUSA.COM PICTURE FRAME CHAMPIONSHIP FINAL

We started this championship with 16 different frame series to figure out which one is considered the Ultimate Picture Frame by our customers. After close games and difficult choices you have chosen the two series that will meet together for the first time to fight to the death to find out which one is the ultimate picture frame.

The Corporate Narrow picture Frame Series has been a favorite from the beginning winning the matches against Cafe Narrow, Architect, AND Glory Metal by a landslide. It’s easy to see why this frame has made such an impact on our customers! This series is quite possible the most versatile line of frames on frameusa.com. The moulding is classic and the colors are modern and fresh.

The success of the Shadowbox Showcase Picture Frame Series came as a bit of a shock to folks around the office right from the start. The first win came against the more popular traditional series, Shadowbox Elite. This was the start of the Cinderella story of this series. The fans of this series are going to really have to step up their game if they want to see it in the winners circle.

 

Its safe to say this is going to be one exciting, nail biting final match!

Fight for your favorite by casting your vote. The Ultimate Picture Frame will be decided on 4/2/15 at 3:45 PM EST.

 

Team Corporate narrow Frame Match 1

Team Shadowbox Showcase frame

The ultimate picture frame winner will receive its reward the evening of 4/3/15 so be sure to sign up for our mailing list so you don’t miss out!

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Valentine’s Day Gift Ideas

Valentine’s Day Ideas

There is a little over a week left to prepare for Valentine’s Day. Valentine’s Day sometimes can be difficult especially when it follows relatively close to other gifting holidays. So what else is left to give the people in your life that appear to have everything?! We’ve compiled a couple of ideas to help inspire your inner crafter and create one of a kind gifts for everyone special in your life.

Earlier this week we started creating a pinterest board with Valentine’s Day ideas that we came across. This board is a compilation of home decorating ideas and gifts for your child’s teacher all the way to your significant other. We will be continually putting more and more ideas into this board leading up to V-Day.

Valentines Day Ideas Pinterest Board

Here are some of our favorites we have seen so far.

Valentine for Your Child’s Favorite Teacher:

Valentine's Gift Idea for Teachers

Frame a quote for your child’s favorite teacher. There are so many free print out sites that have quotes like this one or others. If you want something more meaningful, find a class picture, or a picture with your child and the teacher. Having your child decorate the frame will set your gift apart from the standard store bought valentine. Our Unfinished Series is the perfect frame for the job!

 

Valentine for Your Parents:

Valentine for Parents

Handmade valentines are just so much better than store bought ones, especially when the recipient is your child’s grandparent. This idea will kill two birds with one stone! Occupy your kids by having them decorate a frame to be used for a valentine for a grandparent.

Don’t have kids? That shouldn’t stop you! Decorate a frame yourself and frame a picture of you and your parent from when you were a kid.

Our Decorate-It frame series is the perfect choice for all ages!

 

Valentine for Your Best Friend:

Valentine for Best Friend

Valentine’s Day isn’t just for your significant others! It’s a day to celebrate your love and appreciation for all those you care about, best friends included. Everyone has a favorite picture with their best friend so rather than let it sit in some photo album never to be seen or on your Facebook, use it to make a memorable and meaningful valentine! Find a quote that is appropriate and fitting for your relationship and decorate a frame with it!

Either our Decorate-It Series or our Unfinished Series is perfect for this!

Not big on quotes? Paint our Unfinished Architect Frame instead!

 

Valentine for Your Significant Other:

Valentine for S.O.

Last but definitely not least is a valentine for your significant other. The ideas for this one are endless, but we love the idea of using a shadowbox for this valentine and to make it extra special make it a custom shadowbox using our Shadowbox Elite Unfinished frame.

If you and your sweetie have a song, or a poem that you both love, why not write it out on the back of the shadowbox and use letter tiles like you find in scrabble games to write an extra special message!

 

If you hadn’t noticed, all of the ideas that we gave you here had one thing in common, they all emphasized creating and decorating frames. We think Valentine’s Day gifts should be much more than just a bag of candy and a store bought card. DIY gifts may take extra time, but the feeling they give your loved ones is way worth it.

To make these valentine gift ideas even more sweet (pun definitely intended) we have a sale going on with all the frames mentioned! Save on the frames you use for your V-day gifts that will mean the world to your loved ones. This sale expires 2.5.15 at midnight!

Valentine Sale

A Day In The Life of A Customer Service Rep From an Outsiders Perspective

A Day in the life of a Customer Service Representative from the eyes of an outsider.

Like any other company Frame USA Employees go through training when they first get hired. They spend time with their manager and go through what they are supposed to do day in and day out. Frame USA however has a different training process, instead of having a training day or two day training, Frame USA employees have an entire week of training. They spend time with each department and learn how to do each part of the company. The employees won’t become masters at each process but they will become familiar with it.

This training week comes incredibly in handy when we have employees out of the office, whether it’s for a trade show or for personal reasons. Other areas of the departments can fill in for them if they get really busy throughout the week.

This week we have 2 employees that work in our customer service/sales department out of the office at a Trade Show. This leaves only 4 other employees to man the area. That’s where I come in.

Since my job primarily involves not conversing with customers or vendors and requires me to be on the computer the full day I make the perfect candidate to jump in and help out the customer service sales department while still accomplishing my day to day tasks.

The day of a Customer Service Rep begins like all of the office employees at 8:15 A.M. EST. They spend their morning before we open to customers checking emails from the previous day, processing internet orders that have been placed. Having meetings with their superiors.

Then it happens, the clock hits 9:00 A.M. EST and the phones click on. Some days this is like the stampede scene in the Lion King, silence and then all of a sudden BAM all the phones are ringing at once. Other days there is a steady trickle of phone calls throughout the day.

The Bigger companies that offer a live chat service on their website most likely have a bunch of different teams doing each different part of a CS representative. At Frame USA our team of 6 customer service/sales reps handles it all from live chats, to ordering, to answering shipping questions, and answering billing questions. They do however have help from all areas of the building answering some of these questions.

The same friendly individuals that talk with you over the phones are the same knowledgeable folks answering your questions over live chat.

In between answering phones and live chatting, customer service reps spend their time entering orders from customers as well as outside sales reps. This process although fairly simple can also be challenging, when you have humans entering in orders, you run the risk of human errors happening, for a number to be off resulting in the wrong product being ordered. Frame USA has employed a system to prevent these by having all orders checked over by someone other than the person who entered it.

At first glance, the job of a customer service representative seems fairly easy, but when you get down into the position, as I have this week, you discover that the job of customer service representatives is much more complex. They are the contact to customers. They are the people that can make or break sales. A rude customer service rep, as many of you have probably experienced turns an opinion of the company to a negative one. The job of a customer service rep requires a patient, self-motivating, hardworking individual. Not everyone on this planet has what it takes to hold this position, but in my opinion as an outsider, we have found the 6 who do.

If you would like to give a shout out to one of our reps that have helped you we would love to hear from you, Just leave a comment!

Stay tuned next week as one of our 6 talented CS Reps gives an actual account of a their day.

Traditions During The Holidays from Frame USA Employees

Traditions for the Holidays

Today is the last full day for Frame USA Employees before the New Year. Frame USA Employees reflect on their favorite Holiday Traditions. Here is what a few of our hardworking employee have to say:

  Holiday Traditions 3

“On Christmas Eve, my middle daughter Emily and I, take our convertible car with our dog cookie. No matter how cold it is we put the top down and drive through the neighborhoods for an hour or so. We stop at Starbucks to stay warm and stop to get our dog a treat or Christmas present.   We wear our Christmas hats and the entire drive we wave at everyone passing by and tell them Merry Christmas!  We always drive through the Walmart (which is always busy with people) and make sure to tell them all best wishes to all the people a little too stressed out. It is without a doubt one of my favorite days and things to do in the whole world!”

-Daniel P. Regenold, CEO Frame USA, Inc.

 

“My favorite tradition is spending quality time with all of my family!

-Kelly Ackerman, Marketing Director

 

“We open presents”

-Brandon Swinehart, In-House Sales Representative

 

“Every year we go up to my wife’s Aunt’s house in New Philadelphia Ohio and all the family comes over and the kids all get presents and we watch them open those, then we eat, and then we play bingo and there are small prize bags filled with just little stuff that you can get at Walgreens (last year I got Cocoa butter in mine). It’s fun. And we usually watch “A Christmas Story” while we’re there… We also use mini marshmallows for the bingo chips and we throw a lot of them at each other.

-Kelley Kombrinck, Customer Service Representative

 

“I am the youngest of four and even though I’m 22 I am still always one of the first people awake on Christmas morning. It is the only day that I’m perfectly okay with getting up early and no matter how old I get I think this will be my role in my family!”

-Brooke Skyllingstad, SEO Coordinator

 

“I will stay up late and sleep the entire day”

-Andy Scarth, Art Director

 

“We spend the day with my husband’s family.  He is the youngest of seven children.  His mother is 82 and still very much involved.  Dozens and dozens of people come to our gathering with potluck dishes, and four generations of Hoctors gather under one roof for the day.  It is always a very special day.”

-Leslie J. Hoctor, Buyer/Inventory Manager

 

“In our family we have the 45 minute rule for sitting and eating Holiday dinners, no one is allowed to leave the table until 45minutes has past. Reason is we realized that we would be cooking all day, and it would only take our boy’s 15 minutes at most to eat.  They are of course grown now. But we still ask them to follow this rule.”

-Jill Gugel, Administrative Assistant

 

  Holiday Traditions 2 Holiday Traditions1   

We make santa cookies using my great grandma’s butter cookie recipe, and hand decorate them every year.”

-Shannon Powell, Retail Associate

 

  Holiday Traditions4

While Frame USA employees are away for the holidays we bring you one of the company’s favorite traditions—offering a great site wide sale! Starting today take 10% off site wide with the coupon code Holidays2014. This sale expires 12-30-14 at midnight!

 

Let us know what your family favorite holiday traditions are in a comment below!

How To Frame A Poster

Tips for framing a poster

Posters are a great way to decorate your bedrooms but we often see people struggling to know how to frame posters. We thought we would help everyone out and give you our suggestions on framing posters! Spoiler Alert: We have a sale on poster frames going on right now, coupon code and more information about the sale are at the bottom of this post!

 

There are two things that make framing posters so difficult: The Size and the cheap poster prices.  Posters are generally large; the standard poster sizes are typically 24×36 and larger.  It will come to no surprise to you that large picture frames are going to be more expensive than small frames. So we thought we would give you our products that will make framing posters quick and easy. We have separated out our suggestions based on the age of the recipient.

 

framing a poster for Young Children:

When it comes to framing posters for children you want to keep it as inexpensive as possible because they are so young and their tastes in things change so rapidly. They may decide that the movie Frozen is there favorite thing in the whole world one minute and then decide the next that their favorite thing in the whole world is actually My Little Pony.

You also have to be worried about safety when it comes to hanging large pieces in your children’s room.

For these two reasons we suggest going with our basic plastic poster frame: The Corrugated Series.

This series is made of Mylar which is a thin plastic channel with colored film on it. The sides of the poster frame slide off and back on for easy assembling. This series is one that will fit in every single group because it is so simple. They are available in all standard poster frame sizes.

 

FRAMING A POSTER FOR Teenagers:

This group has a pretty wide range of ages in it so there is more options for framing posters.

As mentioned above, our corrugated series is great for all ages, especially young children and teenagers. Another perk of the corrugated series for your older children is that they don’t need help assembling the frame. They can change out their poster choices easily with the slide off strips.

The kids in the middle of this age group are beginning to get more solidified interests and may want to have a sturdier frame. We suggest considering our Foam Core Series. This series is similar to the Corrugated poster frame Series with one difference, instead of cardboard backing it comes with a much sturdier Foam Core Backing.

For kids at the top of this age group, they know their interests, they are thinking about college and life after high school. You want something that makes their room feel like their own space, and  give them the option of having something inexpensive but incredibly sturdy. We have a third option in our Mylar Poster Frame Series called The Hardboard Poster Frame Series. This series is perfect for kids who have posters that must last (until they get to college and completely change their interests). Our Hardboard Posterframes are cheap poster frames with an incredibly sturdy backing.

FRAMING A POSTER FOR College Kids:

The three posterframes mentioned above definitely still apply to these kids because college kids are rough and things break so why not give them a cheap poster framing option. Our Corrugated Series is probably the most popular with the dorm crowd because it’s light weight and can be hung using poster mounts on dorm walls.

For the kids that want a little bit more elegance for their apartments and dorm rooms we offer two affordable poster frames that have an elegant flair to them. Our Deluxe poster frames and Budget Saver Poster Frame Series are made from polystyrene which is hard plastic frame that is lightweight. They feature a more prominent molding to be a conversation piece in their home away from home.

 

FRAMING A POSTER FOR Adults:

For those that have graduated college and/or have been in the workforce for quite some time you know what you like, and you have a more flexible budget when it comes to framing posters. You could always go with your traditional black wood frames, but if you still want cheap frames for posters than you will be very interested in our newest posterframe picture frame line. Our Simply Poly Series has all the style of a classic wood picture frame moulding but it’s made out of the same material as our Deluxe and Budget Saver so it should be high on your list of cheap framing options!

We absolutely love Simply Poly here in the office because they are so durable, and versatile but still have such an elegance that none of our other posterframes posses.

 

Want to know the best part about all of these suggestions? Right now you can get them for 10% off!

 

Take 10% off Posterframes with code: WHITEBOARD

Starting today until November 17th at midnight you can get any of our posterframes on Frameusa.com for 10% off the listed price using the coupon code WHITEBOARD. Add that to your list of cheap framing options and you got yourself beautifully framed posters for cheap!

Life Hacks: Frame USA Edition Part Two

Last week we posted the first part of the life hacks that we provide to our customers and as promised here is part two! We hope that these will serve you well as the holiday season approaches:

Frame USA’s Life Hacks

Life Hack #6: We offer wholesale Prices! 

This one is kind of a no-brainer. We value our customers, so when we find one that is planning on ordering only large orders of picture frames, we want to reward them for giving us their business. The only thing they have to do is fill out our B2B form. Once they are approved, they will see a brand new list of pricing for all of our products!  

Life Hack #7: We make it easy to save big.

It’s safe to say that our picture frames are inexpensive high quality products, but we love our customers, so we give them numerous opportunities to purchase our products for even lower prices. The best way to stay up to date on our products is to sign up for our email newsletter. (we promise not to bombard your email  with useless information) If you by chance love to see and read useless information, well you should check out and follow our social media pages. Not only do we post sales that are exclusive to our followers but we give you insight information into our company!

 

Life Hack #8: Have a problem? We’re just a chat away.

Just because we’re an online business, doesn’t mean that we aren’t here for you. Our team of customer service agents is here to help you solve any problems or answer any questions that may come your way about our website, or our products. On top of being a critical part of the company these agents are available via live chat (accessible on our website) to help make things easier for you, don’t hesitate to reach out them during business hours (9AM-5PM est)

Life Hack #9: Track your order easily online. 

If you’re one of our more active customers, you may be familiar with our tracking system, and you may hate it, well we have heard the complaints and we listened to you and have updated the tracking system. Although it’s not as real time as the Dominos pizza tracker, we’re pretty happy with it and we hope you are too! You are now able to see just what stage of production your order is using our ‘Track My Order’ feature. Not only is this available for our customers that order picture frames online, we have also made it possible for customers that place orders over the phone to use this feature (ask your agent about this the next time you call in!).

Life Hack #10: We will give you 110%

I bet you’re scratching your head about how exactly this is a life hack for you, but trust us it is. Think about your worst shopping experience ever, was it the company’s product that angered you or was it the service you received from that company? More often than not a company that leaves you with a bad taste in your mouth did so by giving you awful service. Not only do we all want exceptional service all the time, we expect it and when a company doesn’t deliver they end up on our list of bad companies.  At Frame USA we’re different from your everyday company; on top of creating amazing high quality made in the USA Picture Frames, we are dedicated to creating what we refer to as “raving fans”. Raving Fans are our repeat, loyal, and happy customers. At Frame USA our number one goal is to prove to you why we excel at our work and have you “rave” about our products and services. The employees at Frame USA go about their day with one thing on their minds: how is what I’m doing going to create raving fans. We give our customers 110%,we are prompt, accommodating and understanding; three things you are looking for during the Holiday Season.

 

Well there you have it, Frame USA’s Top 10 life hacks for our customers . We hope that you enjoyed these and that they have provided some simplicity in your life! Comment and Let us know if you would like this to be a reoccurring theme in which we give you life hacks for things like DIY projects and custom framing!

MetalSale_FUSA9_12_14

Metal Frame Sale – This Weekend Only!

We’ve had some big orders and requests recently for metal picture frames — we can only assume that their style is in high demand! And for good reason: metal frames are the perfect minimalist solution to a lot of different framing needs. From contemporary art to colorful photography, a metal frame is well worth the low price.

This weekend, we’re offering 10% off our entire selection of metal picture frames. Simply enter “allmetal” into the coupon field during checkout and you’ll save instantly! This offer ends September 15 2014, so don’t miss out on this chance to save.

MetalSale_FUSA9_12_14

labor day sale frame usa

Labor Day 2014 Savings – 10% Off All Sites!

You work hard for the money, so take a break with 10% off site-wide!

This year for labor day, save money and enjoy your day off! Use coupon code labor10 at the checkout. You’ll save big money on FrameUSA.com, Posterservice.com, FrameCloseouts.com and MatDesigners.com all weekend long!

labor day sale frame usa

 

48% Off Closeout Frames for 48 Hours Only!

Do you love great savings on picture frames?  We do too!  So head on over to our sister site, FrameCloseouts.com!  We are offering 48% off all closeout frames for 48 hours only.

48_48sale

Our closeout picture frames are usually overstock items from our main catalog line.  While you can choose the size and color in most cases, the style is unknown and that is how we are able to offer such incredible savings on these frames.  We will take requests for matching items, but since they are overstock, the order will be filled based on what is available.

All closeout frames will come complete, just may come with slight variations from our normal picture frame fills.  This means a frame could have glass or styrene (plexi-glass), an easel or flat backing, and may or may not have a mat.

Don’t miss out – shop today at FrameCloseouts.com with coupon code 4848 before this amazing deal on picture frames ends at midnight EST on 8/21!