By Frame USA

Offering picture frames, posters, art and more for over 30 years! www.frameusa.com has a great selection, low prices, fast delivery and friendly staff.

At Frame USA, we champion our craft. We make all of our art, frames, and more inside our warehouse. All wood frames produced from Frame USA are 100% made in America! We take great pride with that because not only are we able to produce everything in house, we are still able to offer highly competitive prices.

Glass Alternatives: Prevent the 7 Years of Bad Luck

Prevent the 7 Years of Bad Luck:

Frame USA gLAZING OPTIONS

No we’re not talking about the glazing on donuts, glazing to the framing industry is just a fancy word for the material that stands between your piece and the outside world. Primarily it is known as glass to the consumers however that is not always the material used. We’ve written previously about the different types of glass we have available in our retail frame shop but what exactly does that mean for our loyal internet customers? This question along with many other glazing related questions brings us to our next topic of Frame USA Q&A.

Thanks to our handy concise guide to Frame USA Products that we wrote last week you now know what your frame comes with, so now it is time to explain the material that protects the piece you are going to be framing. Frame USA has three options of glazing for our readymade frames: Standard Glass, PETG, and Acrylic. So what is the difference? We’re here to tell you!

First things first: what type of glazing is going to come with your frame? Find out below!

Glass Infographic

 

The reason that majority of our frames are shipped with PETG (formerly Styrene) is because PETG weighs roughly half as much as glass and is more shatter resistant than glass. We view shipping glass as most people would view giving glass to a toddler, you just wouldn’t do it, the likelihood of damage is high, and the likelihood of injury is even greater. Using PETG not only prevents your frame from arriving damage but it also reduces shipping costs.

If you HAVE to have glass in your picture frames when they are 11×17 and larger. Please call and speak with one of our customer service representatives at 1-800-577-5920.

In certain cases such as you are purchasing a large quantity that is able to be shipped via freight or you are able to physically pick up your order from our warehouse.

The glazing that is used by Frame USA does not reflect ultraviolet light. Reflective glazing is used primarily for conservation framing. In contrast, the products sold by Frame USA are generally for decorative framing purposes.

The PETG ships with a thin plastic film that protects both sides of the plastic during shipping and retail display. The protective coating is the material that protects your piece from scratches, scuff marks, etc. from the outside world prior to arriving to you!

When you have picture frames hanging in your home they are bound to get dusty or dirty over time so the best way that you can clean them depends on what material you have. Glass can be cleaned with a glass cleaner however, Acrylic and PETG should only be cleaned by warm water or a soft cloth, not a solvent. The solvent in most cleaners will actually cause them to disintegrate over time.

Now that you have all the information about the material you can make a better decision on the type of frame you would like! Stay tuned next week as we discuss some specific products in greater detail.

A Concise guide to Frame USA Products

So You Want to Buy Frames:

A Concise Guide to Frame USA Products

The topic of question that we continually receive an overabundance of was regarding what exactly comes with a Frame USA Frame. On our website under every series we have listed a handy key that tells exactly what comes with our products. The letters in this key correspond with letters that follow each size in the volume order form.

Product Key

Product Listing

Since we do get this question we thought we would give our customers a simple guide that explains how each listing is laid out. This handy guide is also listed in the FAQ section of our website.

Product Naming

This is what comes with all of our readymade picture frames. If you would like to purchase an easel for those frames that come with a sawtooth hanger or vice versa they are available for purchase on our website.

 

If you are interested in purchasing just a frame without all of the materials listed above you are looking to purchase what we in the industry call a “shell”. Shells are available under the custom sizes tab that is located next to the volume order form. Don’t be deterred from ordering shells because of the word custom. Frames are available in all readymade sizes, so just put your desired size in the length width boxes and you’re all set!

Shell Only Location

wANT TO KNOW MORE ABOUT OUR GLASS OPTIONS?
rEAD OUR gLASS aLTERNATIVES: pREVENT THE 7 YEARS OF BAD LUCK.

Frame USA Q & A: Knowledge from an Industry Expert

Frame USA Questions & Answers:

Knowledge from an Industry Expert.

Recently we asked our customers what questions they had about our products, about our company, and about framing in general. We loved the feedback we have received so far because it allows us to know what our customers are wondering about and gives us a chance to help them out. So over the next few weeks we will be answering these questions along with questions our customer service team receives often on our blog. If you have a question or would like to know more about a topic email, Facebook, tweet, call, comment, write a letter, send us a carrier pigeon,etc. (the last two however we do not recommend as it may be quite some time before we receive them!).The point is we love our customers and we love the feedback we get from them because it allows us to cater to them.

So give us some questions to answer so that we can improve your shopping experience and give you some tips and tricks!

What comes with a Frame USA Frame? 
What type of glass options do you offer?

Valentine’s Day Gift Ideas

Valentine’s Day Ideas

There is a little over a week left to prepare for Valentine’s Day. Valentine’s Day sometimes can be difficult especially when it follows relatively close to other gifting holidays. So what else is left to give the people in your life that appear to have everything?! We’ve compiled a couple of ideas to help inspire your inner crafter and create one of a kind gifts for everyone special in your life.

Earlier this week we started creating a pinterest board with Valentine’s Day ideas that we came across. This board is a compilation of home decorating ideas and gifts for your child’s teacher all the way to your significant other. We will be continually putting more and more ideas into this board leading up to V-Day.

Valentines Day Ideas Pinterest Board

Here are some of our favorites we have seen so far.

Valentine for Your Child’s Favorite Teacher:

Valentine's Gift Idea for Teachers

Frame a quote for your child’s favorite teacher. There are so many free print out sites that have quotes like this one or others. If you want something more meaningful, find a class picture, or a picture with your child and the teacher. Having your child decorate the frame will set your gift apart from the standard store bought valentine. Our Unfinished Series is the perfect frame for the job!

 

Valentine for Your Parents:

Valentine for Parents

Handmade valentines are just so much better than store bought ones, especially when the recipient is your child’s grandparent. This idea will kill two birds with one stone! Occupy your kids by having them decorate a frame to be used for a valentine for a grandparent.

Don’t have kids? That shouldn’t stop you! Decorate a frame yourself and frame a picture of you and your parent from when you were a kid.

Our Decorate-It frame series is the perfect choice for all ages!

 

Valentine for Your Best Friend:

Valentine for Best Friend

Valentine’s Day isn’t just for your significant others! It’s a day to celebrate your love and appreciation for all those you care about, best friends included. Everyone has a favorite picture with their best friend so rather than let it sit in some photo album never to be seen or on your Facebook, use it to make a memorable and meaningful valentine! Find a quote that is appropriate and fitting for your relationship and decorate a frame with it!

Either our Decorate-It Series or our Unfinished Series is perfect for this!

Not big on quotes? Paint our Unfinished Architect Frame instead!

 

Valentine for Your Significant Other:

Valentine for S.O.

Last but definitely not least is a valentine for your significant other. The ideas for this one are endless, but we love the idea of using a shadowbox for this valentine and to make it extra special make it a custom shadowbox using our Shadowbox Elite Unfinished frame.

If you and your sweetie have a song, or a poem that you both love, why not write it out on the back of the shadowbox and use letter tiles like you find in scrabble games to write an extra special message!

 

If you hadn’t noticed, all of the ideas that we gave you here had one thing in common, they all emphasized creating and decorating frames. We think Valentine’s Day gifts should be much more than just a bag of candy and a store bought card. DIY gifts may take extra time, but the feeling they give your loved ones is way worth it.

To make these valentine gift ideas even more sweet (pun definitely intended) we have a sale going on with all the frames mentioned! Save on the frames you use for your V-day gifts that will mean the world to your loved ones. This sale expires 2.5.15 at midnight!

Valentine Sale

Charity of the Month for February

Our Charity for the Month of February

It is hard to talk about something so serious when all your brain really wants to think about right now are Katy Perry’s Sharks. Sometimes, however, for the greater good of the world you have to talk about the difficult things.

If you are lucky you have never and will never have to deal with a loved one’s life being taken by a life threatening disease such as cancer, most of us, unfortunately, are not that lucky. If there is one thing that everyone can agree with it is this: Cancer Sucks.  What makes matters even worse is that these diseases like cancer don’t discriminate, there is not a single person on this planet that is safe, including children. Children haven’t even had a chance to live their life before having to fight for it.

The one defense that people have against cancer and other life threatening diseases is that we have teams of Doctors and Scientists working day and night to find a cure and treatment for them. One of which, and probably the most well-known, is St. Jude Children’s Research Hospital.

According to their website:

“The mission of St. Jude Children’s Research Hospital is to advance cures, and means of prevention for pediatric catastrophic diseases through research and treatment. Consistent with the vision of our founder Danny Thomas, no child is denied treatment based on race, religion or a family’s ability to pay”

St Jude is internationally recognized for “its pioneering research and treatment of children with cancer and other catastrophic diseases.” It is one of the best pediatric cancer hospitals in the country and is the “first and only national cancer institute designated comprehensive cancer center devoted solely to children.”

Frame USA wants to help you help the world. So for the month of February we have chosen St. Jude Children’s Research Hospital as our monthly Charity.

Frame USA will donate $0.75 for every purchase of picture frames made on our website. As well as this donation our customers also have the option of donating one dollar when they check out online.

February 2015 Charity of the MOnth

Your one dollar could save millions of children’s lives.

Frame A-Tee Introduction

Introducing Frame-A-Tee: Frame USA’s T-Shirt Frame Product Line.

The Newest T-Shirt Frame Product Line: Frame-A-Tee

Throughout a persons lifetime it is inevitable that they will have been given and or purchased a large amount of T-shirts.

The T-Shirt hording probably started in high school during pep rally’s and concerts. Continued on after graduation, maybe you went Greek in college and got a new t-shirt every event, or maybe you were an avid sports fan and really represented your college well with spirit wear.

After college and probably even before you may have participated in a charity event/race and received a T-shirt for participating or you wanted to rep your favorite professional sports team with T-shirts. Next thing you know you have an entire dresser filled with just T-shirts. If you’re like me, you probably only wear a quarter of the T-Shirts you have in your possession.

So what do you do with the other T-Shirts!? 

If none of your T-shirts have any sentimental value attached you could just donate them to goodwill or a homeless shelter.

If you have a large group of shirts you can’t bare to part with you could take them to a seamstress and have them made into a blanket, so the memories are still there but the shirts aren’t taking up space.

However you are bound to have at least one or two T-shirts that you couldn’t bare to part with or the idea of them being chopped up tears you up inside. Thanks to a Frame USA Employee you now have a way to properly display and protect your beloved shirts: Frame-A-Tee

We took one of our popular wood moldings, In-Depth and turned it into an outlet for clearing out your closet, and decorating your home!

Frame-A-Tee comes in 2 classic colors, Natural, and Black.

T-Shirt Frame Black    T-Shirt Frame Natural

After testing these frames out we have come up with 3 standard sizes that work for all sizes of T-shirts: 12×12, 14×14 and 14×18.

Each T-Shirt Frame will include the following:

  •  A Frame
  • 2 pieces of Black Foamcore
  • 2 pieces of Cardboard
  • wire kit for hanging
  • Assembly Instructions

All of our employees are so excited about this product and we think our customers are really going to love these. So pull out your T-shirt collection, choose your favorites preserve the memories with Frame USA’s Newest Product: Frame-A-Tee.

Jill_Hobby

Get To Know Frame USA Employees—Favorite Hobby Friday

Frame USA’s Administrative Assistant on Favorite Hobby Friday

It’s been quite some time since our last Favorite Hobby Friday but we’re back with such a unique hobby that it makes up for missing a couple of Fridays! Today I spoke with our Administrative Assistant Jill Gugel about her favorite hobby, here’s what she had to say:

Jill, what is your favorite hobby?

My favorite hobby is making Electric guitars and Cigar Box Guitars (cbg)

Jill Hobby_3

That is so unique, I’ve never met anyone that had this hobby, how long have you been making the guitars?

A year and a half. The photos are builds that are done from bare wood, mostly mahogany and cherry.

That is fascinating, how did you even start creating the guitars?

I was looking for something new to try, when I found a Stratocaster unfinished electric guitar kit. I was hooked.

  Jill Hobby_6

You must be pretty much a master by now how long has it taken you to get where you are skill wise?

I am just a hobbyist, to become a Luthier, someone who is a true master of this art, it takes years of study, skill and then apprenticeship. I’ve gotten to where I am now by doing a lot of reading, and watching videos. The best part is there really aren’t any rules especially when making a Cigar Box Guitar.  

I’m learning so much about this craft, I wasn’t even aware that there was a name for a master of making guitars! So how many hours would you say you spend on this hobby a week?

I try to spend about 5-8 hours a week working on any aspect of a build. This also includes the reading and watching videos.

  Jill Hobby_5

So since you spend that many hours on this hobby, a favorite part of it must have emerged, what is it?

I enjoy making used or old guitars “Beautiful” again. Seeking out Cigar boxes, and then shaping the headstocks to mimic popular guitars on the market, but then I add a twist. Then of course string the guitar.

 

Jill Hobby_2

You talk about this hobby with such passion I don’t even know if you will be able to answer this question, but what is your least favorite part about making your guitars?

I am not a fan of soldering. That seems like a skill set all by itself. Due to the colder time of a year, I am limited to only staining the guitars, painting has to wait until the warmer months.

 

What has been one of your most memorable experience with this hobby?

All the mistakes and mishaps, somehow those projects’ turn out the best, it’s like magic!!

  Jill Hobby_4

You must have a routine set by now, what is one thing that you have learned about yourself through this hobby?

To be a bit more patient, and learn to love sawdust

I don’t even know where I would begin, what is a piece of advice you have for someone that may want to start doing this?

Just do it!

Thank you so much Jill for taking the time to enlighten me and all of our readers about your favorite hobby! 

 

If you have a favorite hobby and would like to see it featured on our blog, Email our SEO Coordinator at [email protected]!

FB_FindUsOnFacebook-100

A Day In The Life of A Customer Service Representative

A Day In The life Of A Customer Service Representative as told by a Customer Service Representative

Last week I gave my account of a day in the life of a customer service representative at Frame USA. Today I got one of our real life CS Reps to talk about what its really like.

The title, “Customer Service Representative” may not sound glamorous. It probably makes you think of dead-eyed office drones answering calls with the same, canned responses while they fiddle with their social media. At Frame USA, however, that is not the case at all. As a Customer Service rep here, there are so many different tasks and responsibilities, that we couldn’t be robots, even if we wanted to.
When it comes to answering calls, there’s no possible way to throw out tired, pre-rehearsed phrases and clichés. The custom nature of our products makes for a wide array of different questions and concerns from customers, many of whom are unfamiliar with framing, matting and production. With so many different frame styles, virtually every call is a different story and we have to know what we’re talking about so we can represent Frame USA with confidence and to make sure the customer is getting exactly what they want.
In addition to phone calls, we here in customer service are also fielding emails of every conceivable nature. Customers looking for price quotes; sales reps placing large, complex orders; poster questions; returns and assistance with damaged items…the list goes on.
The customer service team at Frame USA also works closely with every other department to make sure that processes are working smoothly and customers are receiving what they need in a timely manner. We run up and down stairs, around corners and throughout every nook and cranny of the building to get things done.
Being a customer service rep may never garner us magazine covers or inspire songs to be written but it is a daily adventure at Frame USA and it’s never boring.

A Day In The Life of A Customer Service Rep From an Outsiders Perspective

A Day in the life of a Customer Service Representative from the eyes of an outsider.

Like any other company Frame USA Employees go through training when they first get hired. They spend time with their manager and go through what they are supposed to do day in and day out. Frame USA however has a different training process, instead of having a training day or two day training, Frame USA employees have an entire week of training. They spend time with each department and learn how to do each part of the company. The employees won’t become masters at each process but they will become familiar with it.

This training week comes incredibly in handy when we have employees out of the office, whether it’s for a trade show or for personal reasons. Other areas of the departments can fill in for them if they get really busy throughout the week.

This week we have 2 employees that work in our customer service/sales department out of the office at a Trade Show. This leaves only 4 other employees to man the area. That’s where I come in.

Since my job primarily involves not conversing with customers or vendors and requires me to be on the computer the full day I make the perfect candidate to jump in and help out the customer service sales department while still accomplishing my day to day tasks.

The day of a Customer Service Rep begins like all of the office employees at 8:15 A.M. EST. They spend their morning before we open to customers checking emails from the previous day, processing internet orders that have been placed. Having meetings with their superiors.

Then it happens, the clock hits 9:00 A.M. EST and the phones click on. Some days this is like the stampede scene in the Lion King, silence and then all of a sudden BAM all the phones are ringing at once. Other days there is a steady trickle of phone calls throughout the day.

The Bigger companies that offer a live chat service on their website most likely have a bunch of different teams doing each different part of a CS representative. At Frame USA our team of 6 customer service/sales reps handles it all from live chats, to ordering, to answering shipping questions, and answering billing questions. They do however have help from all areas of the building answering some of these questions.

The same friendly individuals that talk with you over the phones are the same knowledgeable folks answering your questions over live chat.

In between answering phones and live chatting, customer service reps spend their time entering orders from customers as well as outside sales reps. This process although fairly simple can also be challenging, when you have humans entering in orders, you run the risk of human errors happening, for a number to be off resulting in the wrong product being ordered. Frame USA has employed a system to prevent these by having all orders checked over by someone other than the person who entered it.

At first glance, the job of a customer service representative seems fairly easy, but when you get down into the position, as I have this week, you discover that the job of customer service representatives is much more complex. They are the contact to customers. They are the people that can make or break sales. A rude customer service rep, as many of you have probably experienced turns an opinion of the company to a negative one. The job of a customer service rep requires a patient, self-motivating, hardworking individual. Not everyone on this planet has what it takes to hold this position, but in my opinion as an outsider, we have found the 6 who do.

If you would like to give a shout out to one of our reps that have helped you we would love to hear from you, Just leave a comment!

Stay tuned next week as one of our 6 talented CS Reps gives an actual account of a their day.

Bulk Volume Ordering–Save More when you Spend More

Frame USA Bulk Volume Ordering

It’s no secret that we pride ourselves on offering exceptionally priced american made products to our customers. We have frequent sales and offer discounted pricing to our wholesale customers. Something else we offer that people may not know about is Bulk and Volume Pricing for orders.

We want to help businesses get the custom frames they need for their hotel, restaurant, corporate office or gallery.

We’ve made it easy and economical for our customers to purchase picture frames in bulk.

Here’s a 4 step process to make bulk volume ordering as simple as: lather, rinse, and repeat (which is what you’ll be doing once you get your picture frame order) .

Step 1:

Pick out the picture frames and/or mats that you absolutely love. We have a huge selection to choose from many of which are able to be laser engraved with a custom message.

  Volume Order Verona Wide   Bulk Order Unfinished   Bulk Order Metal I Silver   Bulk Order Cherry Certificate

Step 2:

When you have the picture frames you would like to order fill out our custom quote form. Once you this is complete one of our customer service agents will get back to you with your price within 8 hours.

Bulk Order Quote Request

 

Step 3:

So you have received your custom quote back from one of our agents, your next step is to place your order. But before you do that I bet you want to save even more, right? Here’s how: Volume Discounts.

We have two very not so secret discount codes available for our customers that spend big with us. There is a banner located right on the homepage of our website that when you click on it you find the codes.

Bulk Order Volume Discount

These volume discounts are offered in two tiers:

$750+

7.5% Off your entire order. Offer only valid on ordersfrom $750-$999.99. Cannot be combined with any other promotion/discount. Enter coupon code: 7.5off750 at checkout.

$1000+

10% Off your entire order.  Offer only valid onorders over $1,000. Cannot be combined with any other promotion/discount.  Enter coupon code:10%off1000 at checkout.

Step 4:

Place your order, receive your frames and be ecstatic with how your business looks.

 

This process is a fail-proof method for decorating your business, take advantage of our bulk ordering and volume discounts today!