By Frame USA

Offering picture frames, posters, art and more for over 30 years! www.frameusa.com has a great selection, low prices, fast delivery and friendly staff.

At Frame USA, we champion our craft. We make all of our art, frames, and more inside our warehouse. All wood frames produced from Frame USA are 100% made in America! We take great pride with that because not only are we able to produce everything in house, we are still able to offer highly competitive prices.

Frame A-Tee Introduction

Introducing Frame-A-Tee: Frame USA’s T-Shirt Frame Product Line.

The Newest T-Shirt Frame Product Line: Frame-A-Tee

Throughout a persons lifetime it is inevitable that they will have been given and or purchased a large amount of T-shirts.

The T-Shirt hording probably started in high school during pep rally’s and concerts. Continued on after graduation, maybe you went Greek in college and got a new t-shirt every event, or maybe you were an avid sports fan and really represented your college well with spirit wear.

After college and probably even before you may have participated in a charity event/race and received a T-shirt for participating or you wanted to rep your favorite professional sports team with T-shirts. Next thing you know you have an entire dresser filled with just T-shirts. If you’re like me, you probably only wear a quarter of the T-Shirts you have in your possession.

So what do you do with the other T-Shirts!? 

If none of your T-shirts have any sentimental value attached you could just donate them to goodwill or a homeless shelter.

If you have a large group of shirts you can’t bare to part with you could take them to a seamstress and have them made into a blanket, so the memories are still there but the shirts aren’t taking up space.

However you are bound to have at least one or two T-shirts that you couldn’t bare to part with or the idea of them being chopped up tears you up inside. Thanks to a Frame USA Employee you now have a way to properly display and protect your beloved shirts: Frame-A-Tee

We took one of our popular wood moldings, In-Depth and turned it into an outlet for clearing out your closet, and decorating your home!

Frame-A-Tee comes in 2 classic colors, Natural, and Black.

T-Shirt Frame Black    T-Shirt Frame Natural

After testing these frames out we have come up with 3 standard sizes that work for all sizes of T-shirts: 12×12, 14×14 and 14×18.

Each T-Shirt Frame will include the following:

  •  A Frame
  • 2 pieces of Black Foamcore
  • 2 pieces of Cardboard
  • wire kit for hanging
  • Assembly Instructions

All of our employees are so excited about this product and we think our customers are really going to love these. So pull out your T-shirt collection, choose your favorites preserve the memories with Frame USA’s Newest Product: Frame-A-Tee.

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Get To Know Frame USA Employees—Favorite Hobby Friday

Frame USA’s Administrative Assistant on Favorite Hobby Friday

It’s been quite some time since our last Favorite Hobby Friday but we’re back with such a unique hobby that it makes up for missing a couple of Fridays! Today I spoke with our Administrative Assistant Jill Gugel about her favorite hobby, here’s what she had to say:

Jill, what is your favorite hobby?

My favorite hobby is making Electric guitars and Cigar Box Guitars (cbg)

Jill Hobby_3

That is so unique, I’ve never met anyone that had this hobby, how long have you been making the guitars?

A year and a half. The photos are builds that are done from bare wood, mostly mahogany and cherry.

That is fascinating, how did you even start creating the guitars?

I was looking for something new to try, when I found a Stratocaster unfinished electric guitar kit. I was hooked.

  Jill Hobby_6

You must be pretty much a master by now how long has it taken you to get where you are skill wise?

I am just a hobbyist, to become a Luthier, someone who is a true master of this art, it takes years of study, skill and then apprenticeship. I’ve gotten to where I am now by doing a lot of reading, and watching videos. The best part is there really aren’t any rules especially when making a Cigar Box Guitar.  

I’m learning so much about this craft, I wasn’t even aware that there was a name for a master of making guitars! So how many hours would you say you spend on this hobby a week?

I try to spend about 5-8 hours a week working on any aspect of a build. This also includes the reading and watching videos.

  Jill Hobby_5

So since you spend that many hours on this hobby, a favorite part of it must have emerged, what is it?

I enjoy making used or old guitars “Beautiful” again. Seeking out Cigar boxes, and then shaping the headstocks to mimic popular guitars on the market, but then I add a twist. Then of course string the guitar.

 

Jill Hobby_2

You talk about this hobby with such passion I don’t even know if you will be able to answer this question, but what is your least favorite part about making your guitars?

I am not a fan of soldering. That seems like a skill set all by itself. Due to the colder time of a year, I am limited to only staining the guitars, painting has to wait until the warmer months.

 

What has been one of your most memorable experience with this hobby?

All the mistakes and mishaps, somehow those projects’ turn out the best, it’s like magic!!

  Jill Hobby_4

You must have a routine set by now, what is one thing that you have learned about yourself through this hobby?

To be a bit more patient, and learn to love sawdust

I don’t even know where I would begin, what is a piece of advice you have for someone that may want to start doing this?

Just do it!

Thank you so much Jill for taking the time to enlighten me and all of our readers about your favorite hobby! 

 

If you have a favorite hobby and would like to see it featured on our blog, Email our SEO Coordinator at [email protected]!

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A Day In The Life of A Customer Service Representative

A Day In The life Of A Customer Service Representative as told by a Customer Service Representative

Last week I gave my account of a day in the life of a customer service representative at Frame USA. Today I got one of our real life CS Reps to talk about what its really like.

The title, “Customer Service Representative” may not sound glamorous. It probably makes you think of dead-eyed office drones answering calls with the same, canned responses while they fiddle with their social media. At Frame USA, however, that is not the case at all. As a Customer Service rep here, there are so many different tasks and responsibilities, that we couldn’t be robots, even if we wanted to.
When it comes to answering calls, there’s no possible way to throw out tired, pre-rehearsed phrases and clichés. The custom nature of our products makes for a wide array of different questions and concerns from customers, many of whom are unfamiliar with framing, matting and production. With so many different frame styles, virtually every call is a different story and we have to know what we’re talking about so we can represent Frame USA with confidence and to make sure the customer is getting exactly what they want.
In addition to phone calls, we here in customer service are also fielding emails of every conceivable nature. Customers looking for price quotes; sales reps placing large, complex orders; poster questions; returns and assistance with damaged items…the list goes on.
The customer service team at Frame USA also works closely with every other department to make sure that processes are working smoothly and customers are receiving what they need in a timely manner. We run up and down stairs, around corners and throughout every nook and cranny of the building to get things done.
Being a customer service rep may never garner us magazine covers or inspire songs to be written but it is a daily adventure at Frame USA and it’s never boring.

A Day In The Life of A Customer Service Rep From an Outsiders Perspective

A Day in the life of a Customer Service Representative from the eyes of an outsider.

Like any other company Frame USA Employees go through training when they first get hired. They spend time with their manager and go through what they are supposed to do day in and day out. Frame USA however has a different training process, instead of having a training day or two day training, Frame USA employees have an entire week of training. They spend time with each department and learn how to do each part of the company. The employees won’t become masters at each process but they will become familiar with it.

This training week comes incredibly in handy when we have employees out of the office, whether it’s for a trade show or for personal reasons. Other areas of the departments can fill in for them if they get really busy throughout the week.

This week we have 2 employees that work in our customer service/sales department out of the office at a Trade Show. This leaves only 4 other employees to man the area. That’s where I come in.

Since my job primarily involves not conversing with customers or vendors and requires me to be on the computer the full day I make the perfect candidate to jump in and help out the customer service sales department while still accomplishing my day to day tasks.

The day of a Customer Service Rep begins like all of the office employees at 8:15 A.M. EST. They spend their morning before we open to customers checking emails from the previous day, processing internet orders that have been placed. Having meetings with their superiors.

Then it happens, the clock hits 9:00 A.M. EST and the phones click on. Some days this is like the stampede scene in the Lion King, silence and then all of a sudden BAM all the phones are ringing at once. Other days there is a steady trickle of phone calls throughout the day.

The Bigger companies that offer a live chat service on their website most likely have a bunch of different teams doing each different part of a CS representative. At Frame USA our team of 6 customer service/sales reps handles it all from live chats, to ordering, to answering shipping questions, and answering billing questions. They do however have help from all areas of the building answering some of these questions.

The same friendly individuals that talk with you over the phones are the same knowledgeable folks answering your questions over live chat.

In between answering phones and live chatting, customer service reps spend their time entering orders from customers as well as outside sales reps. This process although fairly simple can also be challenging, when you have humans entering in orders, you run the risk of human errors happening, for a number to be off resulting in the wrong product being ordered. Frame USA has employed a system to prevent these by having all orders checked over by someone other than the person who entered it.

At first glance, the job of a customer service representative seems fairly easy, but when you get down into the position, as I have this week, you discover that the job of customer service representatives is much more complex. They are the contact to customers. They are the people that can make or break sales. A rude customer service rep, as many of you have probably experienced turns an opinion of the company to a negative one. The job of a customer service rep requires a patient, self-motivating, hardworking individual. Not everyone on this planet has what it takes to hold this position, but in my opinion as an outsider, we have found the 6 who do.

If you would like to give a shout out to one of our reps that have helped you we would love to hear from you, Just leave a comment!

Stay tuned next week as one of our 6 talented CS Reps gives an actual account of a their day.

Bulk Volume Ordering–Save More when you Spend More

Frame USA Bulk Volume Ordering

It’s no secret that we pride ourselves on offering exceptionally priced american made products to our customers. We have frequent sales and offer discounted pricing to our wholesale customers. Something else we offer that people may not know about is Bulk and Volume Pricing for orders.

We want to help businesses get the custom frames they need for their hotel, restaurant, corporate office or gallery.

We’ve made it easy and economical for our customers to purchase picture frames in bulk.

Here’s a 4 step process to make bulk volume ordering as simple as: lather, rinse, and repeat (which is what you’ll be doing once you get your picture frame order) .

Step 1:

Pick out the picture frames and/or mats that you absolutely love. We have a huge selection to choose from many of which are able to be laser engraved with a custom message.

  Volume Order Verona Wide   Bulk Order Unfinished   Bulk Order Metal I Silver   Bulk Order Cherry Certificate

Step 2:

When you have the picture frames you would like to order fill out our custom quote form. Once you this is complete one of our customer service agents will get back to you with your price within 8 hours.

Bulk Order Quote Request

 

Step 3:

So you have received your custom quote back from one of our agents, your next step is to place your order. But before you do that I bet you want to save even more, right? Here’s how: Volume Discounts.

We have two very not so secret discount codes available for our customers that spend big with us. There is a banner located right on the homepage of our website that when you click on it you find the codes.

Bulk Order Volume Discount

These volume discounts are offered in two tiers:

$750+

7.5% Off your entire order. Offer only valid on ordersfrom $750-$999.99. Cannot be combined with any other promotion/discount. Enter coupon code: 7.5off750 at checkout.

$1000+

10% Off your entire order.  Offer only valid onorders over $1,000. Cannot be combined with any other promotion/discount.  Enter coupon code:10%off1000 at checkout.

Step 4:

Place your order, receive your frames and be ecstatic with how your business looks.

 

This process is a fail-proof method for decorating your business, take advantage of our bulk ordering and volume discounts today!

Frame USA’s Vendor of the Year Award for 2014

As 2014 comes to an end, Frame USA reflects on the past year. The accomplishes that we have made, the setbacks and their solutions we have figured out, on our customers and what they seek from us as a company for the upcoming year and most importantly the people that you rarely hear about, our vendors. Every year Frame USA goes through our vendors and selects one particular that has gone above and beyond their line of duty. We turn to our Buyer/Inventory Manager, Leslie Hoctor, who works directly with our vendors for guidance on who should receive this prestigious award.  Here is what she has to say about the recipient of Frame USA’s 2014 Vendor of The Year Award:

“Throughout 2014 we have made a successful transition to using more of their corrugated products then in the past. This has been a significant cost savings to us, as well as an increase in quality. Shipping with this vendor is almost always as promised, any delays or glitches are promptly communicated to me. Our salesman from this company, Steve Betz, gives us great service. He has been known to come to our facility for a visit with very little notice on many occasions. In one instance, our packers had a question about how to properly use one of his company’s corrugated products. Steve performed a very gracious impromptu training session and demonstration for them. We all learned a lot from this visit. This company as always been a significant contributor to our December Charity Initiative, Fill The Truck. I feel that our partnership is continually improving and will continue to grow for our mutual benefit in 2015.”

 

Without further ado…Drumroll please…..

Vendor of the Year on Make A Gif

Congratulations to Ackers Packaging on being the recipient of Frame USA 2014 Vendor of the Year Award, Thank you for all that you do for our company, we greatly appreciate it!

Vendor of the Year--Akers

Get to know our SEO Coordinator–Favorite Hobby Friday

Get to know Frame USA Employees–Favorite Hobby Friday

Last week on Favorite Hobby Friday Frame USA’s CEO, Daniel Regenold told everyone about his love for Tennis. This week I thought I would introduce myself and tell everyone about my favorite Hobby.

My name is Brooke Skyllingstad and I’m the voice behind the recent blog, and social media posts for Frame USA. I started this position at the end of October and have loved every second of it. The reason? I get to do my favorite hobby almost every day for my job. MY favorite hobby is designing, everything from board games, invitations, flyers and ads, I love it all.

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Building Redesign

I first started designing sophomore year of high school. Prior to this I had always been interested in art but that was when I really got inspired, and have been doing it ever since. I used photo-editing software to combine images I found on the Internet with song lyrics. There was no end game behind the pieces I was creating then, I just did them to pass the time. When I discovered I could be doing things like that every day as my profession, well I couldn’t pass that up. After four tough years at The University of Dayton I graduated May of 2014 with a Bachelors of Fine art in Graphic Design.

The field of design is a field where you can never become an actual master. The field is too subjective; there are different techniques that emerge in it every single day. I never stop learning things about design, and new techniques that make it more interesting. I would like to think that I have a pretty great talent for digital illustration, most of the designs that I produce have some element of illustration and almost always have typographic elements.

I spend at least 2 plus hours every day designing new pieces, every ad that goes out to our customers for Frame USA or Frame Closeouts is designed by me, every photograph on our Instagram is taken or compiled by me. I have a small freelance business that keeps me busy when I leave work but majority of my design time is spent at Frame USA.

Hobby_Brooke3
Chapter book about the correlation between life and death and how everything is connected.

Design has been a huge part of my life for so long that it’s hard to choose just one thing that is my favorite but if I had to choose it would be the exact moment where an idea for a piece enters my brain. From that point on until I hit a road block I am researching experimenting and conveying that idea to the viewers.

My least favorite part of designing coincides with how I go about my work. I’m a perfectionist; I don’t want the world to see something that is less than perfect. For this reason my least favorite part is when an idea in my head doesn’t coincide with the skills I possess, so the final product doesn’t look how I imagined. When I first started college this was a huge factor in my never sleeping, I would spend hours on one tiny part of a piece that wasn’t perfect. However towards the end of college I acquired a new view on how I work. I take the imperfections that only my eyes see and use it as a way to create new ideas that will convey the ultimate goal better.

Hobby_Brooke4
Board Game designed about the Village of Glendale

The memorable experiences that have occurred for me with design all happened during college when I wasn’t considered a ‘professional’. They’re memorable simply because they showed my very loud doubting inner voice that I did in fact have what it took to be successful in design. I remember the exact moment when a book cover I designed became available for purchase on amazon, or when posters that I designed for Frame USA’s Fill The Truck Goes Back-2-School were hanging in store windows around my hometown. The ultimate experience for me though, was having my design chosen by my favorite band, Sick Puppies, to be on their Facebook page. Having millions of people see my work as they went to that page will forever be a highlight of my life.

The biggest thing that I have learned about myself is that the biggest critic of my work is myself. Throughout college I really struggled with doubts no matter how much praise I received for my work. Upon graduating I also learned that no matter how many doubts you have about yourself…. when it has to do with something you love, you will never ever give up.

Hobby_Brooke5
Book proposal for the Designers of Herman Miller Book.

The one piece of advise that I could give someone if they are interested in picking up a hobby, whether its Graphic Design or bowling is to not give up too soon. You may become frustrated and you may become tired but don’t give up because you never know how much of an impact that hobby can make on your entire life.

Hobby_Brooke1
Package design for the fictional company Link.

I hope this gave you a little bit of an insight into the person behind the blog and the ads of Frame USA. Stay tuned next week for Favorite Hobby Friday!

Traditions During The Holidays from Frame USA Employees

Traditions for the Holidays

Today is the last full day for Frame USA Employees before the New Year. Frame USA Employees reflect on their favorite Holiday Traditions. Here is what a few of our hardworking employee have to say:

  Holiday Traditions 3

“On Christmas Eve, my middle daughter Emily and I, take our convertible car with our dog cookie. No matter how cold it is we put the top down and drive through the neighborhoods for an hour or so. We stop at Starbucks to stay warm and stop to get our dog a treat or Christmas present.   We wear our Christmas hats and the entire drive we wave at everyone passing by and tell them Merry Christmas!  We always drive through the Walmart (which is always busy with people) and make sure to tell them all best wishes to all the people a little too stressed out. It is without a doubt one of my favorite days and things to do in the whole world!”

-Daniel P. Regenold, CEO Frame USA, Inc.

 

“My favorite tradition is spending quality time with all of my family!

-Kelly Ackerman, Marketing Director

 

“We open presents”

-Brandon Swinehart, In-House Sales Representative

 

“Every year we go up to my wife’s Aunt’s house in New Philadelphia Ohio and all the family comes over and the kids all get presents and we watch them open those, then we eat, and then we play bingo and there are small prize bags filled with just little stuff that you can get at Walgreens (last year I got Cocoa butter in mine). It’s fun. And we usually watch “A Christmas Story” while we’re there… We also use mini marshmallows for the bingo chips and we throw a lot of them at each other.

-Kelley Kombrinck, Customer Service Representative

 

“I am the youngest of four and even though I’m 22 I am still always one of the first people awake on Christmas morning. It is the only day that I’m perfectly okay with getting up early and no matter how old I get I think this will be my role in my family!”

-Brooke Skyllingstad, SEO Coordinator

 

“I will stay up late and sleep the entire day”

-Andy Scarth, Art Director

 

“We spend the day with my husband’s family.  He is the youngest of seven children.  His mother is 82 and still very much involved.  Dozens and dozens of people come to our gathering with potluck dishes, and four generations of Hoctors gather under one roof for the day.  It is always a very special day.”

-Leslie J. Hoctor, Buyer/Inventory Manager

 

“In our family we have the 45 minute rule for sitting and eating Holiday dinners, no one is allowed to leave the table until 45minutes has past. Reason is we realized that we would be cooking all day, and it would only take our boy’s 15 minutes at most to eat.  They are of course grown now. But we still ask them to follow this rule.”

-Jill Gugel, Administrative Assistant

 

  Holiday Traditions 2 Holiday Traditions1   

We make santa cookies using my great grandma’s butter cookie recipe, and hand decorate them every year.”

-Shannon Powell, Retail Associate

 

  Holiday Traditions4

While Frame USA employees are away for the holidays we bring you one of the company’s favorite traditions—offering a great site wide sale! Starting today take 10% off site wide with the coupon code Holidays2014. This sale expires 12-30-14 at midnight!

 

Let us know what your family favorite holiday traditions are in a comment below!

CEO of Frame USA–Favorite Hobby Friday

Get to know the CEO of Frame USA–Favorite Hobby Friday

Last week on Favorite Hobby Friday we learned about Posterservice Sales rep David Estep. Today we get a glimpse at the man who started Frame USA and Posterservice, Dan Regenold as he speaks about his favorite hobby when he’s not running a successful company!

 Since the age of 14 I have been totally addicted to the sport of Tennis. There is something about the one-on-one competition that really gets me going. My true love of the sport dates back to the days when tennis reached the height of popularity and my favorite players to watch (in order) were Jimmy Connors, John McEnroe and Bjorn Borg. I could literally watch for hours upon hours.

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I’m also a player and still play 2-3 times a week when my body is not in some resisting state of injury which seems to happen more and more frequently. A few years back I had a chance to go to a Tennis Fantasy camp at John Newcomb’s ranch in Texas. We played tennis twice a day for 6 straight days and by the 4th or -55h day most of us were visiting the trainer daily for aches and pains.   The camp was a great chance to mingle with some of the great players from history (who served as the teachers of the camp)—Cliff Drysdale (commentator), Mark Woodford, Roy Emerson,  Fred Stolle, Mal Anderson, John Newcomb, and several others. When these Aussie greats weren’t teaching us they were encouraging us to work on our Beer Drinking—which they are all experts at.

Dan's Hobby_2

My children have also been very involved in the sport.   Kelly ran the Club Tennis program at Miami University. Emily played Division One tennis at Bradley University in Peoria, Illinois (Home of the Dormitory!). Daniel went to State for Doubles in 2010. My wife, Becky doesn’t play but she and I surely have loved watching the kids play for years. And, I’ve started to play more mixed doubles with my two daughters over the last couple of years. Mixed Doubles is lots of fun and highly competitive.

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Part of my obsession watching tennis is going out the ATP combined Tennis Tournament in Cincinnati each August. I have been a season ticket holder for 20 years now. I’ve been to tournaments really all over the Country and none compares to the ATP at the Western & Southern Open. I love to sit in the front row and just get involved in the match. Maybe drink a beer (maybe two?). You can walk around from court to court and really get to know the players as they practice and play.

 

I urge you to watch a tennis match sometime and get into it. If you don’t know anything about the sport  at first it might be a little boring, but it sure gets better over and over. I like the Women’s matches better than the men’s because there is less hard hitting and more strategy.

Hope this Blog posting about my favorite hobby has not been too boring. See you on the courts???

                Daniel P. Regenold, CEO

                Frame USA, Inc.

Next week on Favorite Hobby Friday learn about the girl behind the blog…Me!

Upcycled Picture Frames

Upcycled Picture Frames

Unconventional Uses for Picture Frames

Almost everyone knows what picture frames are for—to protect, enhance and display a piece of artwork, a precious document, or a family portrait. That is not the only thing that picture frames can be used for. The uses for picture frames are endless. I’ve compiled a list of some of my favorite unconventional uses for picture frames that I’ve seen around pinterest, television and even from customers!

1. Apartment Door Decoration using an Upcycled picture Frame

Upcycled Picture Frame  Fall Wreathe   Upcycled Picture Frame Door Decoration   Upcycled Picture Frame Wreathe Decoration

This use was something I had never thought of until I saw it on the TV Show Selfie. Use a decorative picture frame in shell form (without glass or backing) such as our Napoleon or American Value Silver frames on your door! You can also use a picture frame as a festive wreathe. Our Barnwood frames are perfect for a fall wreathe. This is perfect for apartments to make a door stand out among the sea of doors!

2. Upcycled Frame Collage Artwork 

Upcycled Picture Frame  Art Bathroom Upcycled Picture Frame  Art Upcycled Picture Frame Artwork Bedroom   

Picture frame collages with images in a bunch of different style of frames all painted one color to match but make a statement are very popular. This takes that idea but uses the picture frame shells as art itself! The different styles of our wood frames would be great for this idea.

3. Upcycled picture Frame turned Coffee Table 

I don’t have a picture of this next one since it was an idea from a customer that she is planning on doing. She is planning on making a tabletop with a 2” thick frame to display seashells. She is substituting acrylic instead of glass and wooden dividers for the seashells and to support the acrylic. She figured out that this would be much cheaper than one of those coffee tables that are made for displays. Our Shadow box Elite comes in an unfinished profile which would be great for this so you can stain it and paint it in a color to match your décor.

4. Serving Tray using Upcycled Picture Frame 

Upcycled Picture Frame  Serving Upcycled Picture Frame  Living Room Upcycled Picture Frame Bathroom Tray

Who doesn’t love parties? Create a unique tray to serve food, drinks or bottles on. Using scrap book paper and acrylic glass in one of our frames. Our Victorian Picture Frames would be a beautiful conversation starter about where you got this vintage looking tray.

5. Nail Polish/Spice Rack using an Upcycled Picture Frame

   Upcycled Picture Frame Rack Upcycled Picture Frame  Spice Rack Upcycled Picture Frame Polish Rack

This is perfect for the nail polish or food obsessed. Using a picture frame painted with the color of your choice or even just your favorite frame, for me it would be our Black Smoke Series and wood pieces adhered to the back to hold nail polish bottles or spice containers. This is both a piece of art and a handy storage system!

 

I hope my top 5 favorite unconventional uses for upcycled picture frames inspired the DIY crafter inside you. Show us your favorite upcycled picture frames!